Virtual Receptionists

103 articles

How to Have Smith.ai Receptionists Send Follow-up Texts and/or Emails to Your Callers

Our receptionists can now send follow-up SMS text messages and emails to your callers while they’re on the phone, or immediately afterwards. You could have us send links to intake forms for qualified…

Updated 2 days ago by Kelsey Johnson

Why Does Porting a Phone Number Take So Long?

"Delays in number porting cost consumers money and impede their ability to choose providers based solely on price, quality, and service.” - FCC We understand the frustrations involved with trying to…

Updated 1 month ago by Justin Maxwell

The Basics

We wrote this article for those new to virtual receptionist services, or new to the capabilities that Smith.ai offers that may differ from what you might be accustomed to. Coming from the Express Set…

Updated 5 months ago by Justin Maxwell

Terms and Definitions

This is a guide to our frequently-used and frequently-referenced terms in daily business, our terms of service, and our privacy policy. If there are any terms or concepts you encounter that are not d…

Updated 6 months ago by Justin Maxwell

Can I change my Smith.ai phone number?

Can I change my Smith.ai phone number? Absolutely! We can usually change your phone number within one business day. All we require is the area code desired for the new number (toll-free or local, but…

Updated 1 year ago by Justin Maxwell

HIPAA Compliance

Many medical, dental, and wellness practices (e.g., chiropractors, masseuses, and therapists) use Smith.ai's Virtual Receptionists and Cloud Phone System for running a more efficient practice or busi…

Updated 1 year ago by Justin Maxwell

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