How to restart SMS call notifications after opting out

Updated 3 months ago by Crystal Field

Problem:

If your feature of receiving call summaries via SMS/text message is not working, then you might have responded to a previous text message from Smith with Stop, StopAll, or Quit. This tells our system that you have opted out on receiving messages from us. We are then unable to send your call summaries to your cell number.

Solution:

This can be easily fixed by sending a text message from your cell phone, to your Smith number stating START, or YES. This will allow us to start sending your call summaries through to you again.

Need assistance?

If you need any help setting up or using Smith.ai SMS notifications, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 6pm PT / 8am – 9pm ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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