Enabling Caller ID for Vonage

Crystal Field Updated by Crystal Field

To ensure your Smith.ai receptionists have access to the caller's phone number, please enable your Caller ID in your Vonage account. Here is how:
Read why we need caller ID here.
  1. Access your Vonage Dashboard and click on the Admin portal.
  2. Click Phone System and then click Extensions.
  3. Hover over the extension you want to set and then click the Pencil icon.
  4. Click Call Forwarding, and ensure Originating Caller ID is selected in the User Caller ID section.

Need help?

If you need any assistance, please email us at support@smith.ai or call us at (650) 727-6484.

Our support hours are:

  • Monday through Friday: 5am – 9pm PT / 8am – 12am ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET

How did we do?

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Enabling Caller ID on Grasshopper