How to Forward Calls From Your Mobile Phone (Conditional Call Forwarding)

Follow these easy steps to set up conditional call forwarding on your phone. 

iPhone only

You must do each step to activate all available forwarding options. 

Forward no answer after 10 seconds calls:

  • Dial *61*1 Your Smith Number *11*10#

(To reset, press #61#. Press *#61*# for status)

Forward unreachable (out of range, service off) calls:

  • Dial *62*1 Your Smith Number#

(To reset, press #62#. Press *#62*# for status)

Forward only busy calls:

  • Dial *67*1 Your Smith Number#

(To reset, press #67#. Press *#67*# for status)

All other phones 

AT&T:

Forward all calls:

  • Dial *004*1 Your Smith Number# 

If you encounter any problems, contact AT&T Customer service at (800) 331-0500 and let them know you are unable to activate call forwarding or conditional forwarding. They may be able to activate it for you. 

Boost Mobile:

Forward all calls:

  • Dial *72 Your Smith Number
  • Press TALK or DIAL
  • You will hear three beeps, which indicates call forwarding has been set up.

Sprint:

Forward all calls:

  • Dial *72 Your Smith Number

Forward only no-answer calls:

  • Dial *73 Your Smith Number

Forward only busy calls:

  • Dial *74 Your Smith Number

To set up consecutive call forwarding: Contact your Sprint Account Manager at 1-866-275-1411 (only available for "Corporatee liable customers")

See https://www.sprint.com/en/support/solutions/services/faqs-about-call-forwarding.html for more information.

T-Mobile:

Forward all calls:

  • Dial **21* Your Smith Number #
  • Press Send

See https://support.t-mobile.com/docs/DOC-4041 for more customizations

Verizon:

Open the Phone app on your smartphone (or use the dial pad on your basic phone).

Forward all calls:

  • Enter *72 and then the 10-digit number that you want to forward your calls to.
  • Tap the Call icon and wait to hear a confirmation tone or message.

Forward busy and no answer calls:

  • Enter *71 and then the 10-digit number that you want to forward your calls to.
  • Tap the Call icon and wait to hear a confirmation tone or message.

Turn off call forwarding:

  • Enter *73 and tap the Call icon.
  • Listen for a confirmation tone or message.

For information on forwarding using your mobile Verizon app or computer, click here.

Other Carriers:

If you’re using another carrier not listed here, please email support@smith.ai and we’ll get you the right answer. (And we’ll update this document!) 


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