How to Forward Calls From Your Mobile Phone (Conditional Call Forwarding)

Follow these easy steps to set up conditional call forwarding on your phone. 

AT&T Wireless:

iPhone6/6+ only

You must do each step to activate all available forwarding options. 

Forward no answer after 10 seconds calls:

  • Dial *61*1 Your Smith Number *11*10#

(To reset, press #61#. Press *#61*# for status)

Forward unreachable (out of range, service off) calls:

  • Dial *62*1 Your Smith Number#

(To reset, press #62#. Press *#62*# for status)

Forward only busy calls:

  • Dial *67*1 Your Smith Number#

(To reset, press #67#. Press *#67*# for status)

All other phones 

AT&T:

Forward all calls:

  • Dial *004*1 Your Smith Number# 

If you encounter any problems, contact AT&T Customer service at (800) 331-0500 and let them know you are unable to activate call forwarding or conditional forwarding. They may be able to activate it for you. 

Boost Mobile:

Forward all calls:

  • Dial *72 Your Smith Number
  • Press TALK or DIAL
  • You will hear three beeps, which indicates call forwarding has been set up.

Sprint:

Forward all calls:

  • Dial *72 Your Smith Number

Forward only no-answer calls:

  • Dial *73 Your Smith Number

Forward only busy calls:

  • Dial *74 Your Smith Number

To set up consecutive call forwarding: Contact your Sprint Account Manager at 1-866-275-1411 (only available for "Corporatee liable customers")

See https://www.sprint.com/en/support/solutions/services/faqs-about-call-forwarding.html for more information.

T-Mobile:

Forward all calls:

  • Dial **21* Your Smith Number #
  • Press Send

See https://support.t-mobile.com/docs/DOC-4041 for more customizations

Verizon:

Open the Phone app on your smartphone (or use the dial pad on your basic phone).

Forward all calls:

  • Enter *72 and then the 10-digit number that you want to forward your calls to.
  • Tap the Call icon and wait to hear a confirmation tone or message.

Forward busy and no answer calls:

  • Enter *71 and then the 10-digit number that you want to forward your calls to.
  • Tap the Call icon and wait to hear a confirmation tone or message.

Turn off call forwarding:

  • Enter *73 and tap the Call icon.
  • Listen for a confirmation tone or message.

For information on forwarding using your mobile Verizon app or computer, click here.

Other Carriers:

If you’re using another carrier not listed here, please email support@smith.ai and we’ll get you the right answer. (And we’ll update this document!) 


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