How to forward calls from Cox Business to Smith.ai
The following steps will walk you through how to turn on the Call Forwarding Service for Cox business customers:
- Lift the handset and listen for the dial tone.
- Dial *72
- Listen for the dial tone.
- Dial the Smith number to forward your calls to.Note: Your confirmation will be a stutter dial tone, then regular dial tone to let you know your Call Forwarding feature is now working.
- Hang up. The Call Forwarding is now on.
Turning OFF the Call Forwarding Service :
- Lift the handset and listen for the dial tone.
- Dial * 73.
- Listen for the confirmation tone, and then hang up the handset. Call Forwarding is now deactivated.
Using the Cox Business Portal
- Log in and scroll down to the Voice Tools and select User Feature setting.
- Click edit on the number you wish to forward.
- Under Call Settings, go to the Call Forwarding.
- Toggle the forwarding type you would like to use to ON, and click edit to add in your Smith number.
- Enter your Smith number, and turn off the Ring Reminder, then click Save.
Need assistance?
If you need any help, please email us at support@smith.ai or call us at (650) 727-6484.