Linking and Zapier ( Zapier Zap)

Updated 5 months ago by Coralyn Stahura

The Zapier Zap is triggered on each call:

It then provides these key-value pairs (data) available to your zap:

  • id
  • time_created
  • agent
  • caller
  • primary_phone
  • email
  • caller_company
  • caller_address
  • caller_city
  • caller_state
  • caller_zipcode
  • client_status
  • priority
  • disposition
  • summary

To start creating Zaps in Zapier with calls

  1. Request your API key from us
  2. We'll respond with your API key and a link to our private, invitation-only Zap. Click that fancy link and we're off to the races
  3. Click "Accept invite & Build a Zap" and then "Create this Zap" on the next screen. You're now building your Zap and can do whatever you like.
  4. In this example, we're going to show how to use the Zapier Zap to add a record to HubSpot. But since it's Zapier, you can do nearly anything (yes, you can even make your Philips Hue lights flash in your office whenever our receptionists answer a call for you via the webhook action)
  5. Click "Save & Continue" to test the Zap
  6. Connect your account and enter your API key
  7. Click "Save & Continue"
  8. Enter your API Key again in the next screen and click "Continue"
  9. Test your Zap. Open a sample and make sure everything looks good. If it is missing something, please check another.
    If all three are missing critical information, please stop here and let us know.
  10. Looks good? Great. Click "Continue." Now we need to make an Action Step. This is where you'd connect your Zap to your CRM, spreadsheet, trigger, or anything else you've dreamt up.
    If you are following instructions for a specific CRM, here is where you'll leave this tutorial to yours. But since we don't have any of those articles written yet, you have two options: Go nuts and figure it out yourself, or contact us and we'll walk you through it.
  11. Alright! So in this example, we're going to connect it to our HubSpot account. Click "Add a Step" and search for your CRM or desired action.
  12. We're going to select "Create or Update Contact" but again, do whatever you like here. Save & Continue.
  13. Connect your HubSpot account. Save & Continue.
  14. Insert the tokens for the properties you'd like to populate in the record. You do this by clicking the + sign to the right of a field and selecting it from the information provided by
  15. When you are done, click "Continue." Send the test to your CRM, which for us in this case is HubSpot.
  16. Head on over to HubSpot, and...well, look at that! It worked!
  17. Back in Zapier:
    1. Click "Finish"
    2. Name your Zap something useful. In this example we'd name it to HubSpot
    3. Turn your Zap "on" by toggling the switch in the upper right corner.

That's it! Every 5-15 minutes, depending on your plan, the Zap runs to pull in your most recent calls.

What are you using your Zapier Zap for? Please let us know! We'd love to feature you on our blog.

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