Installing Smith.ai Web Chat on a Shopify Website

Kelsey Johnson Updated by Kelsey Johnson

To install the Smith.ai Chat widget on your Shopify site

  1. Sign into your Shopify account
  2. From the sidebar, navigate to Online Store -> Themes
  3. Click on “Customize”
  4. On the left menu of your editor, scroll down and click on “Theme actions”
  1. Choose “Edit code”
  1. Within the code editor, expand the “Sections” folder then click on “{/} footer.liquid”
  1. In a new tab, go to your Smith.ai Web Chat dashboard, select "Widget" then "Install", and copy the code
  1. Go back to the tab with your Shopify dashboard. Below the bottom footer tag (</footer>) paste your installation code. Then click “Save”
  1. Refresh your website. You should see your widget in the bottom right corner!

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our live chat or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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