SMS/Text Notification for missed call transfers

Updated 2 months ago by Crystal Field

This new feature allows you to receive an SMS/Text notification to your cell phone or VoIP number when a call transfer is missed. If our receptionists attempt to reach you for a transfer, and there was no answer, this will do the following:

  • We will advise you that we were trying to reach you, and that your call summary with further details will be sent out shortly.
  • You will receive a short message that provides you with the name of the caller, and the number they called in with as quickly as possible.
To enable this feature:
  • You can reach out to our team at support@smith.ai, and request that we enable it for your account.

Our team will then complete your update request and verify that it is enabled. There is no additional charge to your plan for this feature.


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