General

5 articles

Federal Holidays Observed by Smith.ai

Smith.ai is closed in observance of all US federal holidays: New Year's Day. Martin Luther King, Jr. Day. President's Day. Memorial Day. Independence Day (4th of July). Labor Day. Columbus Day/Indige…

Updated 1 month ago by Coralyn Stahura

Text Answering as a Service: The Basics

Smith.ai now offers text answering as a service. Our U.S.-based agents and 24/7 AI bots work in tandem to answer questions, screen leads, and schedule appointments for your business. What is text ans…

Updated 1 month ago by Kelsey Johnson

Converting/Preparing Audio for Voicemail & Greetings

Both Smith.ai and Keypad use mp3 format files for your greetings and voicemail. (Yes, it would be awesome if we converted the files for you...but we're not there yet!) If you need to record the greet…

Updated 2 months ago by Justin Maxwell

How to port your number from Vonage

To port your number from Vonage: Follow the steps here. Call or contact Vonage via web chat. Tell them that you will be porting your number out to another carrier and ask them to release your number…

Updated 1 year ago by Justin Maxwell

Porting a number: Sideline

Sideline lets you port a number in or out of their service: https://support.sideline.com/hc/en-us/articles/208277866-Android-Porting-FAQs To port a number from Sideline to Smith.ai or Keypad. You mus…