General

Converting/Preparing Audio for Voicemail & Greetings

Smith.ai uses mp3 format files for your greetings and voicemail. (Yes, it would be awesome if we converted the files for you...but we're not there yet!) If you need to record the greetings yourself,…

Justin Maxwell
Updated 7 months ago by Justin Maxwell

Federal Holidays Observed by Smith.ai

Smith.ai is not closed for any holiday. We are here to answer your calls and chats 24/7/365.

Coralyn Stahura
Updated 11 months ago by Coralyn Stahura

How to convert Scientific Notation in a .CSV file

When Microsoft Excel automatically converts your list of phone numbers into scientific notation, this will hinder being able to upload your.csv file properly into your Smith Dashboard. The scientific…

Crystal Field
Updated 7 months ago by Crystal Field

How to port your number from Vonage

To port your number from Vonage: Follow the steps here. Call or contact Vonage via web chat. Tell them that you will be porting your number out to another carrier and ask them to release your number…

Justin Maxwell
Updated 3 years ago by Justin Maxwell

Porting a number: Sideline

Sideline lets you port a number in or out of their service: https://support.sideline.com/hc/en-us/articles/208277866-Android-Porting-FAQs To port a number from Sideline to Smith.ai. You must be a pay…

Justin Maxwell
Updated 7 months ago by Justin Maxwell

SMS/Text Notification for missed call transfers

This new feature allows you to receive an SMS/Text notification to your cell phone or VoIP number when a call transfer is missed. If our receptionists attempt to reach you for a transfer, and there w…

Crystal Field
Updated 7 months ago by Crystal Field

Smith.ai Money-Back Guarantee FAQ

What is the money-back guarantee? At Smith.ai we want our receptionists and chat services to provide real value for your business and truly take work off your plate. And we want you to be able to ful…

Jessica Paxton
Updated 3 months ago by Jessica Paxton

What is the Smith.ai Referral Program?

At Smith.ai, referrals are our #1 source of new business. We rely on happy clients like you to share the benefits of our services with your friends, peers, and professional networks. As a thank you,…

Kelsey Johnson
Updated 2 months ago by Kelsey Johnson

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