General

5 articles

Federal Holidays Observed by Smith.ai

Smith.ai is closed in observance of the following US federal holidays: New Year's Day. Independence Day (4th of July). Thanksgiving Day. Christmas Day. 2020 holiday dates: Wednesday, January 1 - New…

Updated 2 weeks ago by Coralyn Stahura

How to convert Scientific Notation in a .CSV file

When Microsoft Excel automatically converts your list of phone numbers into scientific notation, this will hinder being able to upload your.csv file properly into your Smith Dashboard. The scientific…

Updated 1 month ago by Crystal Field

Porting a number: Sideline

Sideline lets you port a number in or out of their service: https://support.sideline.com/hc/en-us/articles/208277866-Android-Porting-FAQs To port a number from Sideline to Smith.ai. You must be a pay…

Updated 3 months ago by Justin Maxwell

Converting/Preparing Audio for Voicemail & Greetings

Smith.ai uses mp3 format files for your greetings and voicemail. (Yes, it would be awesome if we converted the files for you...but we're not there yet!) If you need to record the greetings yourself,…

Updated 3 months ago by Justin Maxwell

How to port your number from Vonage

To port your number from Vonage: Follow the steps here. Call or contact Vonage via web chat. Tell them that you will be porting your number out to another carrier and ask them to release your number…