How to forward your calls from CallRail to

Crystal Field Updated by Crystal Field

Forward your CallRail tracking number(s) to

Use this set of instructions to update the destination of a number that's not assigned to a call flow.

  1. Click the Settings icon on the left navigation bar.
  2. Choose the company whose tracking number you'd like to update.
  3. Click the pencil icon for the tracking number you’d like to update to go to its main configuration page.
  4. On the next screen, click the pencil icon in the upper-right of the Number Options menu.
  5. Under Forward Calls To, select Number and enter the number where you would like your calls forwarded. 
    Your destination number must be a U.S.or Canada number or in the same country as your tracking number.
  6. Scroll to the bottom of the section and select Save to update your number.

Assigning call flows to tracking numbers

If you are using the Call Flow, the following instructions explain how to best set up your call forwarding.

Review our Call Flow best practices article for more information on setting up your CallRail Call Flows for use with

  1. Click the Settings icon on the left navigation bar.
  2. Choose the company where you'd like to assign a call flow to a tracking number.
  3. Choose the call flow you’d like to assign to a tracking number in the Forward Calls To column.
  4. Click Save and update call flow on the prompt.
In your Call Flow Builder, at the point when you want your calls to be forwarded to you will want to use the Dial step to do so. We recommend not using the Round Robin step, as this will not ensure your calls always are sent to Smith.
  1. Click Save to start your call forwarding.

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

If you're not yet a client, please schedule a free consultation to get started with our virtual receptionist services or email us at We'll help you select the best plan to match your business’s growth goals and budget.

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