What's a "Relevant Chat?"
With Smith.ai Live Chat, you are only billed for "relevant" chats. What that means — the friendly version — is any real client or business associate, new or existing. To be specific, here's how we determine relevance:
- Any chat in which we successfully gather a name and email address and
- We determine the chat is not
- Wrong Chat
- A "Test" Chat
After-hours conversations and unanswered conversations are not considered "relevant" and not charged.