What's a "Relevant Chat?"

With Smith.ai Live Chat, you are only billed for "relevant" chats. What that means — the friendly version — is any real client or business associate, new or existing. To be specific, here's how we determine relevance:

  • Any chat in which we successfully gather a name and email address and
  • We determine the chat is not
    • Spam
    • Sales
    • Wrong Chat
    • Incomplete
    • A "Test" Chat

After-hours conversations and unanswered conversations are not considered "relevant" and not charged.


How did we do?