How to forward calls from 3CX to Smith.ai

Updated 1 month ago by Crystal Field

  1. Log in to your web client dashboard.
  2. Go to Settings > Call forwarding, and choose how to manage incoming calls when the extension’s status changes.
  3. Enter your Smith number into the status you want calls to forward from. You can set this for internal and external calls to your line.
  4. That's it! Your calls should now be routed to your Smith receptionists.

Need help?

If you need any help forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484.


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