How to forward calls from Spectrum to Smith.ai

Updated 1 month ago by Crystal Field

Follow these steps to set up your call forwarding from your Spectrum number, to Smith.ai. You have several options:

Call Forwarding Always

This sets all calls to be forwarded directly to your Smith.ai number with a reminder when there’s an incoming call to the forwarded line.

  1. On your phone dial *72.
  2. To disable forwarding dial *73.

Call Forwarding Busy

This will forward your calls to your Smith.ai number when your line is busy.

  1. On your phone dial *90.
  2. To disable dial *91.

Call Forwarding No Answer

This will forward your calls when the line isn’t answered after a specified number of rings.

  1. On your phone dial *92.
  2. To disable dial *93.

Need help?

If you need any help forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 9pm PT / 8am – 12am ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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