How to forward calls from Spectrum to Smith.ai

Updated 11 months ago by Crystal Field

Follow these steps to set up your call forwarding from your Spectrum number, to Smith.ai. You have several options:

Call Forwarding Always

This sets all calls to be forwarded directly to your Smith.ai number with a reminder when there’s an incoming call to the forwarded line.

  1. On your phone dial *72.
  2. To disable forwarding dial *73.

Call Forwarding Busy

This will forward your calls to your Smith.ai number when your line is busy.

  1. On your phone dial *90.
  2. To disable dial *91.

Call Forwarding No Answer

This will forward your calls when the line isn’t answered after a specified number of rings.

  1. On your phone dial *92.
  2. To disable dial *93.

Need help?

If you need any help forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 9pm PT / 8am – 12am ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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