Enabling your business' caller ID for Smith.ai-placed calls

Justin Maxwell Updated by Justin Maxwell

By default, outbound calls placed from Smith.ai appear to come from your "Smith.ai Number," the number to which you forward calls. If someone we call calls back at that number, they still reach the right business (us, answering for you). However, you may want to have your main business number appear on the recipient's caller ID when Smith.ai receptionists call them. (This fee is $10/month and it covers setup and ongoing monitoring and maintenance.) Here's how to activate this feature.

How to activate outbound calls from your business phone number

  1. Send an email to support@smith.ai with the main business number you wish to appear on caller ID when we make outbound calls for you. Also, tell us if this phone number has SMS (text message) capabilities. You can do that easily by clicking here:
  2. If your business number does have SMS functionality, we might send you a verification code. If not, we will make a test call to verify your number.
  3. When these steps have been completed, we will confirm your setup is working properly.

That's it! Now, any time we make an outbound call on your behalf, our receptionists will appear to be calling from your main business line.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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