How to turn on Caller ID in Dialpad
Updated 6 months ago
by
Crystal Field
To ensure your Smith.ai receptionists have access to the caller's phone number, please enable your Caller ID in your Dialpad account. Here is how:
- On the left-hand menu, go to your settings.

- Scroll down to Your Devices, and click on Advanced Settings.

- Set the Calls to your personal Dialpad number to Display the caller's number, for your departments/office main line. Click save to enable the changes.

- That is it! Your forwarded calls are now passing the original caller number to your Smith receptionists.
Need help?
If you need any assistance, please email us at support@smith.ai or call us at (650) 727-6484.