How to turn on Caller ID in Dialpad

Crystal Field Updated by Crystal Field

To ensure your Smith.ai receptionists have access to the caller's phone number, please enable your Caller ID in your Dialpad account.
Read why we need Caller ID here.
Here is how:
  1. On the left-hand menu, go to your settings.
  1. Scroll down to Your Devices, and click on Advanced Settings.
  1. Set the Calls to your personal Dialpad number to Display the caller's number, for your departments/office main line. Click save to enable the changes.
  1. That is it! Your forwarded calls are now passing the original caller number to your Smith receptionists.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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