How To Disable Call Screening on Grasshopper

Maddy Martin Updated by Maddy Martin

Problem: receptionists are prompted to "Press 1" to accept calls from your callers. This causes an additional delay for your callers while the call is connected to a live receptionist.

When you answer the phone and hear “You have a call from…press 1 to accept the call, press 2 to send the caller to voicemail” – This means you have Call Screening or Call Announce enabled for your forwarding number.


You can change the setting within your extension to “direct connect” and you will be connected directly to your caller when you answer and avoid the prompt to accept or reject the call.

To change this setting please read the following instructions:

  1. Log into your account and click on Extensions
  2. Click on Edit next to the name of your extension
  3. Click Edit next to your forwarding number.
  4. Scroll to the section “How should Grasshopper handle this number” and select “Calls will connect to you as soon as you pick up”
  5. Select Save & Close

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

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