How to forward your calls from Line2 to Smith

Updated 3 months ago by Crystal Field

If you are a Line2 customer using Smith.ai to handle your calls, you'll need to change the settings in your account to ensure your calls are being forwarded to Smith.ai. The following is how to update your Line2 account to properly forward your calls.

  1. Login to your Line2 Dashboard
  2. Go to the left navigation menu, and click Call Handling

If you are on a mobile device, click the 3 line (hamburger) icon on the top left to see the full navigation menu.
  1. Click on Forwarding, and then enter your Smith.ai number under Forwarding numbers. Toggle the slider to the right to Enable. 

  1. Check the amount of rings under, "If Unanswered After Forwarding" to make sure you are allowing enough time for our receptionists to answer your calls. We strongly suggest setting this to 6 at least

  1. Click Save

  1. Return to your Call Handling page to verify that forwarding is on, and toggled to green. While on this screen you should also decide if you want your Line2 apps on or off.

Having the Line2 apps toggled ON will send calls to your app first, and then forward to Smith if you don't answer the call within the app. Using this feature may result in delays in our ability to answer your calls. Turning it off will ensure your calls go directly to us with no delay.

Need help?

If you need any assistance forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 6pm PT / 8am – 9pm ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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