Why are my SMS call summaries incomplete?
Problem
Your call summaries appear cut off, incomplete, or out of order.
Explanation
Each carrier (e.g., Verizon, AT&T) has its own way of handling SMS messages. Our system does not attempt to limit characters, and leaves that to the discretion of the carrier. If you find your call summaries are either truncated, segmented, or "cut off," that is likely what is happening. In this case, we advise you to enable email summaries, or both email & SMS, instead of just SMS for your call summaries. If you'd like to do this, contact us here.
Here is what we have seen, although this list is not intended to be comprehensive and may change at any time:
Carrier | Behavior |
AT&T Wireless | Does not limit characters |
Project Fi | 2000 character limit |
Sprint | Splits into multiple texts, usually in sequence, usually numbered |
T-Mobile | Does not limit characters |
Verizon | Most of the time: Does not limit characters |
iPhone users will likely see a truncated message with a caret (>) indicating they can tap to read the full message.
As of 2018, we rarely see problems with SMS truncation. If your do, or your provider is not listed above, please contact us so that we can run a test with you.
We explored using MMS, instead of SMS, to get around this, but soon found that MMS messages are subject to their own problems, namely significant delivery delays (or messages not arriving at all).
