Can I use my current business phone number with Smith.ai?

Can I use my current business phone number with Smith.ai?

Yes. But really, you get the answer that defines the cynic or the optimist: "it depends."

Your current business phone is a cloud phone number (e.g., Google Voice, RingCentral, Grasshopper, 8x8)

Absolutely. Forward all calls to Smith.ai depending on your needs:

(But hey, you really should be using Keypad, our replacement for all those services!)

Your current business phone number is a cell phone

If your current business phone number is a cell phone, your choices are limited. You must forward calls to Smith.ai using Conditional Call Forwarding. We will not be able to transfer calls to you, as it would create an infinite loop. This setup is ideal when you want receptionists to answer calls you don't answer, book appointments or qualify leads, but nothing more. We often find customers who start with this setup eventually port their number to Smith.ai, then get a new number for their cell phone.

Your current business phone number is a landline

If your current business phone number is a landline, then yes. You simply forward all calls to Smith.ai from your landline. We'll answer calls during business hours, and transfer to any other numbers, including your mobile phone, if your instructions specify this. The caveat is that we can't route calls back to that landline number, or it will create a loop.

For all the above, do consider looking in to our cloud phone system, Keypad, for your forwarding, call recording, routing, scheduling, and transcription needs. We built it because our customers were tired of RingCentral's expensive and complex interface, and we were tired of all the problems Google Voice caused (see Problems with Google Voice and Keypad (or any IVR)).

Does your phone not fit into one of these categories? Please let us know.


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