How to Access Invoices and Historical Billing in the Partner Portal

Jessica Paxton Updated by Jessica Paxton

If billing is managed by individual accounts, you will not see invoices in this section. Billing in the Partner Portal is for wholesale partners only.
  1. Log into your partner portal.
  2. Click the Billing icon on the left-hand side.
  3. You'll be taken to the billing screen. Here you can see the total number of calls and chats for each invoice, the invoice amount, status, and link.
  4. Click view next to any invoice to open up the invoice page.
  5. If you need a PDF for the invoice, you can download it at the bottom of the invoice page.
Note: If your billing page says, "The billing information is managed by the accounts." you will need to log in as the individual account to view their invoices.

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