How to forward calls from Windstream to Smith.ai

Updated 1 month ago by Crystal Field

The following steps are how to forward your Windstream number directly to your Smith.ai receptionists:

  1. On your phone Press 72#.
  2. Then dial in your Smith number. Stay on the line, and if the call is answered by our receptionists the call forwarding is set. If the call is not answered, repeat steps one and two.

If you would like to turn off your forwarding:

  1. On your phone Press 73#. You will hear two short tones, followed by a dial tone. This means the call forwarding is off.

Need help?

If you need any help forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 9pm PT / 8am – 12am ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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