How to forward calls from Verizon Business to Smith.ai

Updated 3 weeks ago by Crystal Field

Follow the steps outlined below to forward calls from your Verizon phone to your Smith.ai receptionists:

Direct Call Forwarding
  1. Open the Phone app on your smartphone (or use the dial pad on your basic phone) and dial *72 then your 10-digit Smith.ai number.
    (e.g., *72-818-123-4567.)
  2. Tap the Call icon and wait to hear a confirmation tone or message.
Call Forwarding if Busy/ No Answer
  1. Open the Phone app on your smartphone (or use the dial pad on your basic phone) and dial *71 then your 10-digit Smith.ai number.
    (e.g., *71-818-123-4567.)
  2. Tap the Call icon and wait to hear a confirmation tone or message.
To turn off the call forwarding
  1. Open the Phone app on your smartphone (or use the dial pad on your basic phone) and dial *73.
  2. Tap the Call icon and wait to hear a confirmation tone or message.

For information on forwarding using your mobile Verizon app or computer, click here.

Need help?

If you need any help forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 9pm PT / 8am – 12am ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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