How to forward calls from Verizon Business to Smith.ai

Updated 1 month ago by Crystal Field

Follow the steps outlined below to forward calls from your Verizon phone to your Smith.ai receptionists:

Direct Call Forwarding
  1. Pick up your phone, and dial *72
  2. When you hear the tone, dial in your Smith number to forward calls to.
  3. Your calls will now be directed to your Smith.ai receptionists.

Call Forwarding if Busy/ No Answer
  1. Pick up your phone and dial *71
  2. When you hear the tone, dial in your Smith number.
  3. Your calls will now forward to your Smith.ai receptionists if you do not answer the call within a few rings.

To turn off the call forwarding
  1. Pick up your phone and dial *73
  2. Listen for two short tones, this means the call forwarding is now off.

Need help?

If you need any help forwarding your calls, please email us at support@smith.ai or call us at (650) 727-6484. Our support hours are:

  • Monday through Friday: 5am – 9pm PT / 8am – 12am ET
  • Saturday and Sunday:  6am - 4pm PT / 9am - 7pm ET


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