How to Test your Chat, Q&A, and Playbooks

Jessica Paxton Updated by Jessica Paxton

You are able to test your chat widget, including Playbooks and Q&A Responses. To do this, log in to your chat dashboard at

  1. Click on the Bot button on the left.
  2. Click the "Test your bot here" widget at the bottom-right of the page.
  3. A new test chat will start. If there is a playbook that is set to trigger at the "Start of Conversation," it will run that one. These tests do not route to an agent and are intended to test the AI portions of the chat only.
You can reset the widget anytime by clicking "Reset Session" at the top of the chat.
Learn More

How to Set Up and Use Playbooks for Chat

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How to Set Up and Use Playbooks for Chat

How to Update Your Contact Information on Your Chat Dashboard