Converting/Preparing Audio for Voicemail & Greetings

Justin Maxwell Updated by Justin Maxwell

Smith.ai uses mp3 format files for your greetings and voicemail. (Yes, it would be awesome if we converted the files for you...but we're not there yet!)

If you need to record the greetings yourself, please head over to How to record your own greetings (or have someone do it for you).

If you've already recorded them and they are not yet in mp3 format, we're here to help.

Never ever ever ever ever rename the extension on the file from something-that-isn't-mp3 to mp3. This won't work.

Ok, now that we've cleared that up. You have an audio file. It isn't in mp3 format. And you want it to be! So:

  1. Have your original file ready
    Please do not rename the extension on the original file. If you do, this process won't work.
  2. Go to https://online-audio-converter.com/
  3. Use their default settings
  4. Click "open files". Find your file and select it. You'll see it upload.
  5. Click "convert". Click "download". There you go!
  6. Your file will download to your Downloads folder. You may want to listen to it to make sure it worked. (It probably did.)

That's it. You now have an mp3 file ready for use for your Virtual Receptionist greeting.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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