Enabling Caller ID for Google Voice
Smith.ai needs your Caller ID, but you are currently masking it in Google Voice. (You may be using this to know which calls being forwarded to your phone are currently coming from your Google Voice number, or from multiple Google Voice numbers.)
- Go to Google Voice
- Make sure you are on the right account if you have multiple Google profiles
- Go to the "three dots" glyph on the left navigation and select "Legacy Google Voice"
- Select the "gear" icon in the top right of the Legacy interface and select "Settings"
- Go to the "Calls" tab
- Under "Caller ID (incoming)" select "Display caller's number" (or make sure that it is selected)
- That's it!