Enabling Caller ID for Google Voice


Smith.ai needs your Caller ID, but you are currently masking it in Google Voice. (You may be using this to know which calls being forwarded to your phone are currently coming from your Google Voice number, or from multiple Google Voice numbers.) More information on Why We Need Caller ID.


  1. Go to Google Voice from your Laptop or Desktop Computer
    1. Make sure you are on the right account if you have multiple Google profiles
  1. Navigate to your Calls menu from your Settings
  1. Under Show my Google Voice number as Caller ID, you will want to make sure it is toggled OFF, to ensure your Google number does not show on every forwarded call.

Once you enable Caller ID your virtual receptionists will be able to verify the best contact number(s) for both new and existing clients, and block sales/spam calls with ease. With this option enabled, repeat callers will have their information displayed automatically to the receptionist answering the call (unless they block their number), improving efficiency and limiting the need for those callers to repeatedly provide the same contact information.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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