Add Legal Disclaimer to Web Chat

Updated 1 month ago by Kelsey Johnson

Smith.ai's Web Chat provides answers to small business website visitors. But businesses that deal with sensitive data, like law firms or financial companies, don't want clients or potential clients thinking they are speaking to the professional. So we've added a field to your Web Chat for an optional legal disclaimer.

  1. In your chat dashboard, navigate to Settings>Widget and click on "Disclaimer."
  1. Choose whether or not to show a legal disclaimer, update what it displays, and click "Save."

We recommend a straightforward disclaimer that includes legal parameters, but isn't too long to read. Here is an example of a well-used legal disclaimer on a chat widget:


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