How to Connect Your WhenWorks Account to Smith.ai

Updated 3 months ago by Justin Maxwell

Smith.ai Virtual Receptionists can book appointments on your calendar via WhenWorks, a popular iOS- and web-based schedule negotiation tool.

  1. Copy your WhenWorks link(s) for the calendar(s) you'd like us to use when booking your appointments, such as https://when.works/smithai
  2. Email these links to us at support@smith.ai, along with the directions to follow when booking people on your calendar(s).
  3. If you haven't enabled appointment booking on your account, confirm acceptance of the additional fee on your calls. (Visit the Pricing page to see additional per-call costs for appointment booking and other add-on options.)

Example

When a call comes in and the person asks for Lorenzo, attempt a transfer. If Lorenzo isn't available, book a call-back appointment on Lorenzo's calendar at https://when.works/lorenzo

Please note: Appointment booking is an add-on service for Starter, Basic, and Pro plans, and will incur an extra fee. Appointment booking is not currently available for Essential plans. View current pricing.

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