How to Connect Your WhenWorks Account to Smith.ai

Luis Santiago Updated by Luis Santiago

Smith.ai Virtual Receptionists can book appointments on your calendar via WhenWorks, a popular iOS- and web-based schedule negotiation tool.

  1. Copy your WhenWorks link(s) for the calendar(s) you'd like us to use when booking your appointments, such as https://when.works/smithai
  2. Email these links to us at support@smith.ai, along with the directions to follow when booking people on your calendar(s).
    1. Example: When a call comes in and the person asks for Lorenzo, attempt a transfer. If Lorenzo isn't available, book a call-back appointment on Lorenzo's calendar at https://when.works/lorenzo
  3. That's it! We will notify you as soon as the integration is complete. We're typically able to start booking appointments within one business day.

Please note: Appointment booking is an add-on service for Starter, Basic, and Pro plans, and will incur an extra fee. View current pricing. Appointment booking is not currently available for Essential plans.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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