How to Get Chat Notifications via Text Message

Kelsey Johnson Updated by Kelsey Johnson

After a new chat conversation, we email you a full chat transcript. Now, with Live Chat plans you can also get a text message (SMS) notification, too. Here’s how to set up SMS notifications:

  1. Sign into your Smith.ai Chat account and navigate to “Settings”
  2. Click “Update notification settings”
  3. Add as many phone numbers as you like, separating each by a comma. Click “Save.”
  4. You can test the notification by engaging your own chat widget (we never charge for tests). When each chat conversation is finished, every number you added will get a text message that looks like this:
    A screenshot of an iPhone text message coming from Smith.ai chat and including the name, email address, and phone number of the chatter.
If the Live Chat agent is able to collect a phone number, it will be included in the text notification. Otherwise, only the email address will appear.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our live chat or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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