How to Get Chat Notifications via Text Message

Updated 2 months ago by Kelsey Johnson

After a new chat conversation, we email you a full chat transcript. Now, with Live Chat plans you can also get a text message (SMS) notification, too. Here’s how to set up SMS notifications:

  1. Sign into your Smith.ai Chat account and navigate to “Settings”
A screenshot of the settings screen on the Smith.ai Live Chat dashboard.

  1. Click “Update notification settings”
  2. Add as many phone numbers as you like, separating each by a comma. Click “Save.”
A screenshot of the Smith.ai Live Chat dashboard notification popup where you can add email addresses and phone numbers.

  1. You can test the notification by engaging your own chat widget (we never charge for tests). When each chat conversation is finished, every number you added will get a text message that looks like this:
A screenshot of an iPhone text message coming from Smith.ai chat and including the name, email address, and phone number of the chatter.
If the Live Chat agent is able to collect a phone number, it will be included in the text notification. Otherwise, only the email address will appear.

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