How to Get Chat Notifications via Text Message
After a new chat conversation, we email you a full chat transcript. Now, with Live Chat plans you can also get a text message (SMS) notification, too. Here’s how to set up SMS notifications:
- Sign into your Smith.ai Chat account and navigate to “Settings”
- Click “Update notification settings”
- Add as many phone numbers as you like, separating each by a comma. Click “Save.”
- You can test the notification by engaging your own chat widget (we never charge for tests). When each chat conversation is finished, every number you added will get a text message that looks like this:
If the Live Chat agent is able to collect a phone number, it will be included in the text notification. Otherwise, only the email address will appear.