Choose not to send transcripts to your chat visitors

By default, we email chat transcripts both to you and to the web visitor who had the conversation. If you don't want to send transcripts to your web visitors for any reason, you can disable this in your chat dashboard.

Here's how:

  1. Sign into your account and navigate to Settings > Widget
  2. Click on "Style & Configuration"
  1. Scroll down to "Visitor Transcript" and click the toggle to off. It should look like this:
  1. Click save and you're done

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

If you're not yet a client, please schedule a free consultation to get started with our live chat or email us at We'll help you select the best plan to match your business’s growth goals and budget.

How did we do?

Add Legal Disclaimer to Your Chat Widget

Creating linked playbooks