Recording & Converting/Preparing Audio for Pronunciation Ringtones

Jessica Paxton Updated by Jessica Paxton

When our receptionists get a call, their phone rings just like yours. But technology is awesome! Rather than having a boring old ringtone, we're changing the ringtones to be your business pronunciation names! Hearing proper pronunciation ensures that our receptionists can say the business name just as you would. uses .mp3 and .wav format files for these pronunciation ringtones. When you onboard to, you can provide your business pronunciations to ensure our agents say your business name perfectly, sounding just like their in-house.

This feature is included in all plans and we encourage all our customers to use it!

Record your business name for

Recording your own greeting is easy and doesn't require any custom software. It's all available online. We recommend Online Voice Recorder, which allows you to record your business name, trim the start and end points, and download it as an MP3 or WAV. You can then send that MP3 or WAV to

Converting and preparing the audio

If you've already recorded them and they are not yet in mp3 or wav format, we're here to help.

Never ever ever ever ever rename the extension on the file from something-that-isn't-mp3 to mp3. This won't work.

Ok, now that we've cleared that up. You have an audio file. It isn't in mp3 or wav format. And you want it to be! So:

  1. Have your original file ready.
    Please do not rename the extension on the original file. If you do, this process won't work.
  2. Go to Online Audio Converter to use their free online audio converter.
  3. Click "Open files." Use their default settings.
  4. Find your file and select it. You'll see it upload.
  5. Click "Convert."
  6. Click "Download."
  7. Your file will download. You may want to listen to it to make sure it worked. (It probably did.)

That's it. Send the file to us.

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

If you're not yet a client, please schedule a free consultation to get started with our virtual receptionist services or email us at We'll help you select the best plan to match your business’s growth goals and budget.

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