How to Change Live Chat "Trigger" Time

Updated 7 months ago by Kelsey Johnson

Automatically start conversations with your website visitors immediately or after 15 seconds, 30 seconds, 1 minute, etc.

  1. In your dashboard, click on the settings gear:
  1. Click on “Widget” next to “Account” and “Business Info”
  1. Scroll down and click on “Greeting”
  1. Click the check mark below "Start Conversations Automatically." Otherwise your visitors will have to click directly on your chat widget to ask a question.
  1. Update the "Trigger," to engage visitor immediately, or send message after the visitor is on the site for a certain amount of time.

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