How to Change Live Chat "Trigger" Time

Automatically start conversations with your website visitors. Here's how to adjust the time between when visitors reach your site and the widget displays your welcome message.

  1. In your dashboard, click on the bot icon:

  1. Click on “Widget” next to “Knowledge Base” and “Business Info”

  1. Scroll down and click on “Greeting”
  1. Click the check mark below "Start Conversations Automatically." Otherwise your visitors will have to click directly on your chat widget to ask a question.
  1. Update the "Trigger," to engage visitor immediately, or send message after the visitor is on the site for a certain amount of time.

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