How to Change Live Chat "Trigger" Time
Automatically start conversations with your website visitors immediately or after 15 seconds, 30 seconds, 1 minute, etc.
- In your dashboard, click on the settings gear:
- Click on “Widget” next to “Account” and “Business Info”
- Scroll down and click on “Greeting”
- Click the check mark below "Start Conversations Automatically." Otherwise your visitors will have to click directly on your chat widget to ask a question.
- Update the "Trigger," to engage visitor immediately, or send message after the visitor is on the site for a certain amount of time.