Installing Smith.ai Web Chat on a Wix Website

Updated 4 months ago by Crystal Field

To install the Smith.ai Chat widget on your Wix site

  1. Sign in to your Wix admin panel
  2. In the sidebar, choose "Settings"

  1. Scroll down the side bar and select "Tracking & Analytics"

  1. Click "+ New Tool" then "</> Custom" in the upper right.
Note: Wix will prompt you to upgrade and add a domain if you are on the free plan.

  1. In a new tab, go to your Smith.ai Web Chat dashboard, select "Widget" then "Install", and copy the code
  2. Go back to your Wix tab and paste the code in the code snippet box:

  1. Please set all labels and settings as shown above, and click "Apply"
  2. If you have Wix's Wix Chat widget on, let's now disable that
    1. Click on the Wix Chat widget
    2. Either press your "delete" key, or right-click and select "delete"
    3. The widget should now be removed.
  3. Close the overlay and click "Publish" in the top right corner of your screen
  4. That's it!

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