Installation & Web Host Options

10 articles

Why is my Chat widget displaying incorrectly?

Sometimes your chat widget may appear to display or render with problems. When this happens, it is usually the result of the parent website's CSS (style rules) impacting the widget's style rules. In…

Updated 2 weeks ago by Justin Maxwell

Access Your Web Chat Widget Code for Installation

In your dashboard, click on the settings gear: Click on “Widget” next to “Account” and “Business Info”. Scroll down and click on “Install.”. Step 1 contains your widget code. Click “copy” to copy it…

Updated 2 weeks ago by Kelsey Johnson

Excluding your chat widget on certain pages of your website

Problem. You've installed the Smith.ai Chat widget on your website, but you don't want it to appear on specific pages. For example, certain areas of your website may drive an abnormal amount of bad l…

Updated 2 weeks ago by Justin Maxwell

Installing Smith.ai Web Chat on a WordPress Website

To install the Smith.ai Chat widget on your WordPress site Sign in to WordPress. Sign in to your WordPress admin panel (usually a url that ends in /wp-admin/ on your website). Find the location to pu…

Updated 2 weeks ago by Justin Maxwell

Installing Smith.ai Web Chat on a Squarespace Website

Log in to your Squarespace website. Choose "Settings", then "Advanced", then "Code Injection". Log in to Smith.ai, in another tab or window, and navigate to Widget > Install. Click "Copy" in the box…

Updated 2 weeks ago by Justin Maxwell

Installing Smith.ai Web Chat on a Weebly Website

To install the Smith.ai Chat widget on your Weebly site Sign in to your Weebly admin panel. Click "Edit Site". Go to Settings. Go to the "SEO" tab. Paste your Smith.ai Chat widget code in the box lab…

Updated 2 weeks ago by Justin Maxwell

Installing Smith.ai Web Chat on a Wix Website

To install the Smith.ai Chat widget on your Wix site Sign in to your Wix admin panel. In the sidebar, choose "Settings". Scroll down the side bar and select "Tracking & Analytics". Click "+ New Tool"…

Updated 2 weeks ago by Justin Maxwell

Installing Smith.ai Web Chat on a Shopify Website

To install the Smith.ai Chat widget on your Shopify site Sign into your Shopify account. From the sidebar, navigate to Online Store -> Themes. Click on “Customize”. On the left menu of your editor, s…

Updated 2 weeks ago by Kelsey Johnson

Installing Smith.ai Web Chat on a GoDaddy Website

To install the Smith.ai Chat widget on your GoDaddy site Option 1 (Recommended). Find a different web hosting provider or website builder. We recommend Weebly, Wix, Squarespace, or even Wordpress. Go…

Updated 2 weeks ago by Justin Maxwell

Installing Smith.ai Web Chat on a Webflow Website

Sign into Webflow and click on “Dashboard.” On the lower right side of your website, click the three dots. Choose Settings. Click on Custom Code. In a new tab, go to your Smith.ai Web Chat dashboard…

Updated 2 weeks ago by Kelsey Johnson