Why is my Chat widget displaying incorrectly?

Justin Maxwell Updated by Justin Maxwell

Sometimes your chat widget may appear to display or render with problems. When this happens, it is usually the result of the parent website's CSS (style rules) impacting the widget's style rules.

In this example here, the parent website's CSS has letter-spacing overriding the widget's letter-spacing.

If this is happening to you, please email us at support@smith.ai letting us know. We will either improve our widget's CSS or identify the problems on your website causing it.

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our live chat or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

How did we do?

Setting your chat widget on specific pages of your website