How to Port Your Number from Ruby to Smith.ai

Updated 1 week ago by Crystal Field

Porting your number from Ruby to Smith.ai

If you’ve ported your number to Ruby, moving to another service like Smith.ai is easy.  You may request a port and transfer your phone service to a different company at any time.

Smith.ai does not charge a fee to port your number (in or out). However, other providers may charge for porting. 

  1. Email staff@ruby.com AND support@smith.ai to express your desire and approval to port your number(s) to Smith.ai. In the email, you will need to include the following:
  • Request for Ruby to file a porting ticket to Twilio (their service provider)
  • Phone number(s) you would like to port. 
  • Express approval of the port.
  • Smith.ai Account Number which will be provided during onboarding.
  1. We'll keep you updated on the progress of the port request.

What steps to take if you are forwarding to Ruby

If you are forwarding your phone number(s) to Ruby Receptionists, you can easily change the forwarding to Smith.ai by following these steps: 

  1. Sign up for Smith.ai and complete the onboarding process (this can take 1-2 days, but if it’s urgent, let us know, and we can attempt to expedite it). During onboarding, Smith.ai will create a Smith.ai phone number for you and test the phone number. 
  2. When our onboarding team gives you the green light, forward your business line to your dedicated Smith.ai phone number. We already work with every phone system. Here are a few detailed guides for specific phone systems used most often by our clients:
    How to Forward Calls from Aircall
    How to Forward Calls from Bandwidth
    How to Forward Calls from Dialpad
    How to Forward Calls from FreedomVoice
    How to Forward Calls from Google Voice
    How to Forward Calls from Grasshopper
    How to Forward Calls from Intermedia
    How to Forward Calls from Line2
    How to Forward Calls from Monster VoIP
    How to Forward Calls from Net2Phone
    How to Forward Calls from Ooma
    How to Forward Calls from Phone.com
    How to Forward Calls from RingCentral
    How to Forward Calls from Voip.ms
    How to Forward Calls from Vonage
    How to Forward Calls from Zoom
  3. Once forwarding is complete, your calls will start ringing to Smith.ai, and our friendly receptionists will answer your calls according to your instructions, 24/7/365 (or specific times of your choosing). 

Questions about setting up porting your number?

Smith.ai's support team can help you Monday through Friday, 5 am – 6 pm PT, via phone at 650-727-6484 or via email at support@smith.ai. You can also chat with us live on our website for assistance, 24/7/365.


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