How to Port Your Number from Ruby to Smith.ai

Crystal Field Updated by Crystal Field

Transferring your number from Ruby to Smith.ai

If you’ve ported your number into Ruby, moving your number to another service like Smith.ai is easy.  You may request a transfer of your phone number at any time.

Smith.ai does not charge a fee to move your number (in or out). However, other providers may charge. 
  1. Email staff@ruby.com AND support@smith.ai to express your desire and approval to transfer your number(s) to Smith.ai. In the email, you will need to include the following:
  • Request for Ruby to file a ticket to Twilio (their service provider)
  • Phone number(s) you would like to transfer. 
  • Express approval of the request.
  • Smith.ai Account Number which will be provided during onboarding.
  1. We'll keep you updated on the progress of the request.

What steps to take if you are forwarding to Ruby

If you are forwarding your phone number(s) to Ruby Receptionists, you can easily change the forwarding to Smith.ai by following these steps: 

  1. Sign up for Smith.ai and complete the onboarding process (this can take 1-2 days, but if it’s urgent, let us know, and we can attempt to expedite it). During onboarding, Smith.ai will create a Smith.ai phone number for you and test the phone number. 
  2. When our onboarding team gives you the green light, forward your business line to your dedicated Smith.ai phone number. We already work with every phone system. Here are a few detailed guides for specific phone systems used most often by our clients:
    How to Forward Calls from Aircall
    How to Forward Calls from Bandwidth
    How to Forward Calls from Dialpad
    How to Forward Calls from FreedomVoice‍
    How to Forward Calls from Google Voice
    How to Forward Calls from Grasshopper
    How to Forward Calls from Intermedia
    How to Forward Calls from Line2
    How to Forward Calls from Monster VoIP
    How to Forward Calls from Net2Phone
    How to Forward Calls from Ooma
    How to Forward Calls from Phone.com
    How to Forward Calls from RingCentral
    How to Forward Calls from Voip.ms
    How to Forward Calls from Vonage
    How to Forward Calls from Zoom
  3. Once forwarding is complete, your calls will start ringing to Smith.ai, and our friendly receptionists will answer your calls according to your instructions, 24/7/365 (or specific times of your choosing). 

Questions? Contact us!

If you're already a Smith.ai client and need help, please email us at support@smith.ai or call us at (650) 727-6484 for assistance.

If you're not yet a Smith.ai client, please schedule a free consultation to get started with our virtual receptionist services or email us at sales@smith.ai. We'll help you select the best plan to match your business’s growth goals and budget.

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