How to forward your calls from Ooma to

Crystal Field Updated by Crystal Field

There are two methods you can use to forward your calls from Ooma to your receptionists:

Call forwarding from your phone

  1. Dial *72
  2. Wait for the prompt and then dial your Smith number followed by the pound sign.
  3. Turn call forwarding on and off by dialing *74 and follow the instructions in the phone prompts.

Call forwarding from the End User Portal

  1. Log in to the End User Portal
  2. Go to the User tab and click on the settings cog of the extension you want to forward.
Ooma only allows external call forwarding through the Extension settings. You cannot set Ring Groups or the Virtual Receptionists to directly forward, but you can select an extension to use. Once an extension is set to forward calls, the line can no longer be used for any internal calls.

If you do not have an Extension available that can be designated for only call forwarding, we suggest creating a new user for this purpose. Feel free to use as the new User email address.
  1. Go to the Call Handling tab, and select Forward it immediately to a Forwarding number.
  2. Add in your Smith number, and make sure the Original Caller Number is set to Show. The Require key press to accept calls box should be unchecked as well.
  3. Click Save. Now all calls will be forwarded directly to your Smith account.

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

If you're not yet a client, please schedule a free consultation to get started with our virtual receptionist services or email us at We'll help you select the best plan to match your business’s growth goals and budget.

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