How to forward your calls from Ooma to Smith.ai
There are two methods you can use to forward your calls from Ooma to your Smith.ai receptionists:
Call forwarding from your phone
- Dial *72
- Wait for the prompt and then dial your Smith number followed by the pound sign.
- Turn call forwarding on and off by dialling *74 and follow the instructions in the phone prompts.
Call forwarding from the End User Portal
- Log in to the End User Portal
- Go to the Call Handling option beneath the Settings tab.
- Enable your Forwarding from the drop-down box. Enter your Smith number as the Forwarding number.
- Set your Caller ID to show the original caller's number.
- Uncheck the Require key press on answer checkbox, to turn off the automated prompt.
If you need any assistance, please email us at firstname.lastname@example.org or call us at (650) 727-6484.
Our support hours are:
- Monday through Friday: 5am – 9pm PT / 8am – 12am ET
- Saturday and Sunday: 6am - 4pm PT / 9am - 7pm ET