How to forward calls from Microsoft Teams to Smith.ai

Crystal Field Updated by Crystal Field

The following steps outline how to set up direct call forwarding for your Microsoft Teams calls.

  1. To start forwarding your calls, select Settings and more next to your profile picture at the top of Teams. Then select Settings > Calls.
  2. Under Call answering rules choose Forward my calls, and then select New Number or Contact, then
    enter your Smith number.

You can also find these settings (whenever you're in the Calls area) by selecting Don't forward (or Forward to voicemail, etc.) in the lower-left of Teams.

Need assistance?

If you need any help, please email us at support@smith.ai or call us at (650) 727-6484.

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