Call Recording & Transcription with Smith.ai
While Smith.ai summarizes calls to do most of the work for you, sometimes you want the details. For those scenarios, Smith.ai offers call recording, transcription, and search of your call transcripts.
Call recordings (and thus the transcripts) automatically mask PII such as credit card numbers, CVV, birthdays, and social security numbers. This redaction is automatic and cannot be disabled. Therefore we do not (and cannot) access it.
Enabling/Disabling Call Recording
Navigate to VR Dashboard β Call Handling. From there, you can toggle call recording on (or off). To do so, you must expressly consent to terms and conditions of use.
Accessing Call Recordings and Transcripts
Call recordings & transcripts are available in the detail view of any call from within your dashboard.
Conveniently, links to each summary and transcript are provided at the bottom of every call summary.
Downloading Recordings
Recordings are only kept in the Smith.ai system for 90 days. Therefore, if you need to store it for longer, you can download it using the "download" button to the right of the volume control in the interface:
Searching Transcripts
All transcripts of recorded calls from the date of activation are searchable. Simply click the "Search Transcripts π" link above your calls
Type the search string, then hit enter (we'll have auto-suggest soon! Just not yet...)
If you find what you're looking for, click the search result, and it will load the full transcript
Recording & Transcript Retention
Call recordings and transcripts are only kept on the Smith.ai system for 90 days.
That's all for now!
Call Recording is still in beta, and much more is coming in the near future. Please let us know what you think, and what else you'd like from Smith.ai
