Call Recording & Transcription with

Updated 2 weeks ago by Justin Maxwell

This feature is free during the beta period. We intend to start charging for it on July 1, 2022. (You won't automatically be charged for it or anything sneaky. We'll ask you how you would like to proceed, and will disable it if we don't hear back.)

While summarizes calls to do most of the work for you, sometimes you want the details. For those scenarios, offers call recording, transcription, and search of your call transcripts.

Call recordings (and thus the transcripts) automatically mask PII such as credit card numbers, CVV, birthdays, and social security numbers. This redaction is automatic and cannot be disabled. Therefore we do not (and cannot) access it.

Enabling/Disabling Call Recording

Navigate to VR Dashboard β†’ Call Handling. From there, you can toggle call recording on (or off). To do so, you must expressly consent to terms and conditions of use.

Enabling Call Recording by clicking a checkbox

Accessing Call Recordings and Transcripts

Call recordings & transcripts are available in the detail view of any call from within your dashboard.

Conveniently, links to each summary and transcript are provided at the bottom of every call summary.

Downloading Recordings

Recordings are only kept in the system for 90 days. Therefore, if you need to store it for longer, you can download it using the "download" button to the right of the volume control in the interface:

Searching Transcripts

All transcripts of recorded calls from the date of activation are searchable. Simply click the "Search Transcripts πŸ”" link above your calls

Type the search string, then hit enter (we'll have auto-suggest soon! Just not yet...)

If you find what you're looking for, click the search result, and it will load the full transcript

Recording & Transcript Retention

Call recordings and transcripts are only kept on the system for 90 days.

That's all for now!

Call Recording is still in beta, and much more is coming in the near future. Please let us know what you think, and what else you'd like from

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