Billing for Smith.ai Live Chat
Updated 2 years ago
by
Kelsey Johnson
Smith.ai Live Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have four pricing models:
Essential: $40/mo
Includes 5 relevant chats. Additional chats are charged at $8 per chat.
Starter: $140/mo
Includes 20 relevant chats. Additional chats are charged at $7 per chat.
Basic: $300/mo
Includes 50 relevant chats. Additional chats are charged at $6 per chat.
Pro: $600/mo
Includes 120 relevant chats. Additional chats are charged at $5 per chat.
Article: What is a relevant chat?
Chat conversations can include website chats, Facebook messages, and/or SMS text messages. There are no setup or hidden additional fees. If you go over the number of chats in your plan, we charge on a per-chat basis.
How Much are Add-Ons?
- Scheduling: $1 per chat per month. E.g. to add Scheduling to the Starter Plan, you pay an extra $20/mo flat fee.
- Integrations: Your first integration is free! Any additional integrations are $0.50 per chat per month.
- Unlimited chatbot Q&A & Playbooks: Free
- Spanish/English translation: Free
How will I be charged for Add-Ons?
- You can turn on an add-on at any time and be charged immediately.
- Add-ons will be prorated 50% if you sign up for one halfway through your billing cycle.
- On the next billing cycle, you will be charged for a full month of the add-on.
- There are no partial refunds. If you cancel the add-on, it will be removed from your next billing cycle.
