Billing for Smith.ai Live Chat

Updated 2 months ago by Kelsey Johnson

Smith.ai Live Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have four pricing models:

Essential: $40/mo

Includes 5 relevant chats. Additional chats are charged at $8 per chat.

Starter: $140/mo

Includes 20 relevant chats. Additional chats are charged at $7 per chat.

Basic: $300/mo

Includes 50 relevant chats. Additional chats are charged at $6 per chat.

Pro: $600/mo

Includes 120 relevant chats. Additional chats are charged at $5 per chat.

Article: What is a relevant chat?

Chat conversations can include website chats, Facebook messages, and/or SMS text messages. There are no setup or hidden additional fees. If you go over the number of chats in your plan, we charge on a per-chat basis.

How Much are Add-Ons?
  • Scheduling: $1 per chat per month. E.g. to add Scheduling to the Starter Plan, you pay an extra $20/mo flat fee.
  • Integrations: Your first integration is free! Any additional integrations are $0.50 per chat per month.
  • Unlimited chatbot Q&A & Playbooks: Free
  • Spanish/English translation: Free
How will I be charged for Add-Ons?
  • You can turn on an add-on at any time and be charged immediately.
  • Add-ons will be prorated 50% if you sign up for one halfway through your billing cycle.
  • On the next billing cycle, you will be charged for a full month of the add-on.
  • There are no partial refunds. If you cancel the add-on, it will be removed from your next billing cycle.


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