Billing for Live Chat

Crystal Field Updated by Crystal Field Live Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have four pricing models:

Starter: $140/mo

Includes 20 relevant chats. Additional chats are charged at $7 per chat.

Basic: $300/mo

Includes 50 relevant chats. Additional chats are charged at $6 per chat.

Pro: $600/mo

Includes 120 relevant chats. Additional chats are charged at $5 per chat.

A la Carte:

$10/chat, you pay as you go

Additional $1/chat for booking.

Article: What is a relevant chat?

Chat conversations can include website chats and/or SMS text messages. There are no setup or hidden additional fees. If you go over the number of chats in your plan, we charge on a per-chat basis.

How Much are Add-Ons?
  • Scheduling: $1 per chat per month. E.g. to add Scheduling to the Starter Plan, you pay an extra $20/mo flat fee.
  • Integrations: Your first integration is free! Any additional integrations are $0.50 per chat per month.
  • Spanish/English translation: Free
How will I be charged for Add-Ons?
  • You can turn on an add-on at any time and be charged immediately.
  • Add-ons will be prorated 50% if you sign up for one halfway through your billing cycle.
  • On the next billing cycle, you will be charged for a full month of the add-on.
  • There are no partial refunds. If you cancel the add-on, it will be removed from your next billing cycle.

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

If you're not yet a client, please schedule a free consultation to get started with our live chat or email us at We'll help you select the best plan to match your business’s growth goals and budget.

How did we do?

How to Get Chat Notifications via Text Message