Billing for Smith.ai Live Chat
Smith.ai Full-Service Web Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have three pricing models:
Includes 10 relevant chats. Additional chats are charged at $10 per chat.
Includes 30 relevant chats. Additional chats are charged at $8 per chat.
Includes 100 relevant chats. Additional chats are charged at $8 per chat.
There is no setup fee and no hidden additional fees. If you go over the number of chats in your plan, we charge on a per-chat basis.
How Much are Add-Ons?
- Scheduling: $1 per chat per month. E.g. to add Scheduling to the Starter Plan, you pay an extra $5/mo flat fee.
- Integrations: $0.50 per chat per month. $0.50 price includes CRM, Zapier, and Slack — use as many as you want.
- 24/7 chatbot Q&A & playbooks (unlimited questions and answer variations): Now free
- Spanish/English translation: Free
How will I be charged for Add-Ons?
- You can turn on an add-on at any time and be charged immediately.
- Add-ons will be prorated 50% if you sign up for one halfway through your billing cycle.
- On the next billing cycle, you will be charged for a full month of the add-on.
- There are no partial refunds. If you cancel the add-on, it will be removed from your next billing cycle.