Billing for Smith.ai Full-Service Web Chat
Smith.ai Full-Service Web Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have three pricing models:
Includes 5 relevant chats. Additional chats are charged at $12 per chat.
Includes 15 relevant chats. Additional chats are charged at $10 per chat.
Includes 30 relevant chats. Additional chats are charged at $8 per chat.
There is no setup fee and no hidden additional fees. If you go over the number of chats in your plan, we charge on a per-chat basis.
How Much are Add-Ons?
- Scheduling, Billing, and CRM integrations are charged per chat per month. So at $1 for scheduling, if you have the Starter Plan you pay an extra $5/mo flat fee.
- Chatbot Q&A & playbooks (unlimited questions and answer variations): Free
- After-hours chatbot Q&A: $25/month
- After-hours chatbot playbooks: $50/month
- Spanish/English translation is included in all Full-Service Web Chat plans.
How will I be charged for Add-Ons?
- You can turn on an add-on at any time and be charged immediately.
- Add-ons will be prorated 50% if you sign up for one halfway through your billing cycle.
- On the next billing cycle, you will be charged for a full month of the add-on.
- There are no partial refunds. If you cancel the add-on, it will be removed from your next billing cycle.