Billing for Smith.ai Full-Service Web Chat

Updated 3 weeks ago by Kelsey Johnson

Smith.ai Full-Service Web Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have three pricing models:

Standard: $60/mo

Includes 5 relevant chats. Additional chats are charged at $12 per chat.

Basic: $150/mo

Includes 15 relevant chats. Additional chats are charged at $10 per chat.

Pro: $240/mo

Includes 30 relevant chats. Additional chats are charged at $8 per chat.

Article: What is a relevant chat?

There is no setup fee and no hidden additional fees. If you go over the number of chats in your plan, we charge on a per-chat basis.

How Much are Add-Ons?
  • Scheduling, Billing, and CRM integrations are charged per chat per month. So at $1 for scheduling, if you have the Starter Plan you pay an extra $5/mo flat fee.
  • After-hours Q&A bots are $10/mo.
  • Spanish/English translation is included in all Full-Service Web Chat plans.
How will I be charged for Add-Ons?
  • You can turn on an add-on at any time and be charged immediately.
  • Add-ons will be prorated 50% if you sign up for one halfway through your billing cycle.
  • On the next billing cycle, you will be charged for a full month of the add-on.
  • There are no partial refunds. If you cancel the add-on, it will be removed from your next billing cycle.


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