Live Chat

Billing for Smith.ai Live Chat

Smith.ai Live Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have four pricing models: Starter: $140/mo Includes 20 relevant chats. Additional chats are char…

Crystal Field
Updated 11 months ago by Crystal Field

How to Get Chat Notifications via Text Message

After a new chat conversation, we email you a full chat transcript. Now, with Live Chat plans you can also get a text message (SMS) notification, too. Here’s how to set up SMS notifications: Sign int…

Kelsey Johnson
Updated 11 months ago by Kelsey Johnson

How to Use Smith.ai Live Chat

Smith.ai now offers live chat! The same friendly and professional receptionists who answer your calls can now answer questions, qualify leads, intake clients, book appointments, and accept payments,…

Maddy Martin
Updated 2 years ago by Maddy Martin

Setting Up Receptionist Callback Requests in Live Chat

Your Live Chat account can now be set up to allow your web visitors to request a phone call during a chat conversation. If requested, the person will be called on behalf of your business by a Smith.a…

Kelsey Johnson
Updated 2 years ago by Kelsey Johnson

Setting up an Email to SMS Gateway with Smith.ai Live Chat

What is an Email-to-SMS Gateway? Our Email-to-SMS feature turns emails into text messages to your clients or leads. Using this feature, you can send texts to follow-up on form-fills, nurture leads, s…

Crystal Field
Updated 5 months ago by Crystal Field

Smith.ai Chat for Facebook Messenger: The Basics

What is Smith.ai Chat for Facebook Messenger? You can connect your Facebook business page to Smith.ai Live Chat , and our live chat agents will respond to your prospects within Facebook Messenger the…

Kelsey Johnson
Updated 3 months ago by Kelsey Johnson

What's a "Relevant Chat?"

With Smith.ai Live Chat, you are only billed for “relevant” chats. The short version is this: Relevant conversations are chats related to the communication with customers, new and existing, and busin…

Coralyn Stahura
Updated 2 years ago by Coralyn Stahura

Contact