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Full-Service

Billing for Smith.ai Full-Service Live Chat

Smith.ai Full-Service Live Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have three pricing models: Standard: $60/mo. Includes 5 relevant chats. Additional …

Updated 1 day ago by Kelsey Johnson

What's a "Relevant Chat?"

With Smith.ai Live Chat, you are only billed for " relevant " chats. What that means — the friendly version — is. Any real client or business associate, new or existing, conveying intent in the chat …

Updated 5 days ago by Justin Maxwell

Access Your Live Chat Widget Code for Installation

In your dashboard, click on the bot icon: Click on “Widget” next to “Knowledge Base” and “Business Info.”. Scroll down and click on “Install.”. Step 1 contains your widget code. Click “copy” to copy …

Updated 6 days ago by Kelsey Johnson

How To Style Your Smith.ai Live Chat Widget

In your dashboard, click on the bot icon: Click on “Widget” next to “Knowledge Base” and “Business Info”. Scroll down and click on “Style”. From there, you can update your widget’s color, logo, title…

Updated 1 week ago by Kelsey Johnson

How to Train Your Smith.ai Chat Bot From Your Dashboard

Smith.ai has a bot that is built-in to our chat feature that can either answer your client’s questions, or help guide our agents to provide more in-depth answers to questions that they might not othe…

Updated 1 week ago by Maddy Martin

How to Change Live Chat "Trigger" Time

Automatically start conversations with your website visitors. Here's how to adjust the time between when visitors reach your site and the widget displays your welcome message. In your dashboard, clic…

Updated 1 week ago by Kelsey Johnson

Customize Your Chat Widget Greeting, Disclaimer, and Availability Messaging

In your dashboard, click on the bot icon: Then click on “Widget” next to “Knowledge Base” and “Business Info”. To update offline and away messages, click on “Availability”. Offline message will displ…

Updated 1 week ago by Kelsey Johnson