Live Chat

9 articles

What's a "Relevant Chat?"

With Smith.ai Live Chat, you are only billed for “relevant” chats. The short version is this: Relevant conversations are chats related to the communication with customers, new and existing, and busin…

Updated 4 months ago by Coralyn Stahura

How to record your own greetings (or have someone do it for you)

Doing It Yourself. Recording your own greeting is easy and doesn't require any custom software. It's all available online. We recommend Online Voice Recorder , which allows you to record your greetin…

Updated 5 months ago by Coralyn Stahura

Smith.ai Chat for Facebook Messenger: The Basics

What is Smith.ai Chat for Facebook Messenger? You can connect your Facebook business page to Smith.ai Live Chat , and our live chat agents will respond to your prospects within Facebook Messenger the…

Updated 6 months ago by Kelsey Johnson

Setting up an Email to SMS Gateway with Smith.ai Live Chat

What is an Email-to-SMS Gateway? Our Email-to-SMS feature turns emails into text messages to your clients or leads. Using this feature, you can send texts to follow-up on form-fills, nurture leads, s…

Updated 7 months ago by Kelsey Johnson

Setting Up Receptionist Callback Requests in Live Chat

Your Live Chat account can now be set up to allow your web visitors to request a phone call during a chat conversation. If requested, the person will be called on behalf of your business by a Smith.a…

Updated 8 months ago by Kelsey Johnson

How to Use Smith.ai Live Chat

Smith.ai now offers live chat! The same friendly and professional receptionists who answer your calls can now answer questions, qualify leads, intake clients, book appointments, and accept payments,…

Updated 9 months ago by Maddy Martin

Billing for Smith.ai Live Chat

Smith.ai Live Chat is charged monthly at the beginning of each billing cycle (starting at sign-up). We have four pricing models: Essential: $ 40 /mo Includes 5 relevant chats. Additional chats are ch…

Updated 9 months ago by Kelsey Johnson

How to Sign Up for a Smith.ai Live Chat Free Trial

In this video, we walk through setting up a Smith.ai Live Chat account with a 20-chat/14-day free trial. Written instructions below.. Sign up for a Smith.ai Live Chat free trial. Navigate to smith.ai…

Updated 10 months ago by Kelsey Johnson

How to Get Chat Notifications via Text Message

After a new chat conversation, we email you a full chat transcript. Now, with Live Chat plans you can also get a text message (SMS) notification, too. Here’s how to set up SMS notifications: Sign int…