Chat

53 articles

​What is Smith.ai Automated Chat Software?

The same live chat software our agents use is available to you for free! Unlimited chats, customized solutions, and affordable a la carte add-on pricing.

Updated 6 months ago by Kelsey Johnson

How to Review Chat History in Your Dashboard

Want to check your chats, relevant chats, and leads in your chat dashboard? You can do this and more on the History page of your Chat Dashboard. Log in to your dashboard at app.smith.ai/chat. When yo…

Updated 3 weeks ago by Kelsey Johnson

Connecting Facebook Messenger to Smith.ai Chat

You can now connect your business Facebook page to Smith.ai Live Chat and our agents will answer all messages sent to your business via Facebook Messenger. Note: this is just for your Business page.…

Updated 1 month ago by Justin Maxwell

Channel Partner Logo Guidelines and Usage for Smith.ai Chat

Only channel partners, resellers who install the Smith.ai chat widget on behalf of their clients, who have this permission enabled can use this feature. Custom branding is not available for Smith.ai…

Updated 1 month ago by Justin Maxwell

SMS Text Answering as a Service: The Basics

Smith.ai now offers text answering as a service. Our Live Chat agents work in tandem with AI bots to answer questions, screen leads, and schedule appointments for your business all day, every day. Wh…

Updated 3 months ago by Kelsey Johnson

How to Set Up and Use Playbooks for Smith.ai Chat

Live Chat is a fast and friendly way to address questions and capture new leads directly from your website. About Smith.ai's chatbot. Smith.ai Live Chat includes an AI chatbot that assists agents in…

Updated 4 months ago by jamie.hance@smith.ai

How to Train Your Smith.ai Chatbot From Your Dashboard

Login to your chat dashboard and navigate to your Knowledge Base. Click on “Q&A” to add frequently asked questions and their answers to your Knowledge Base. Click on “+New Q&A.” This menu also allows…

Updated 4 months ago by Maddy Martin

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