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50 articles

AI Chatbot

For information and directions on using Smith.ai's Chatbot.

5 articles by 2 authors

Configuration & Setup

5 articles by 2 authors

Installation & Web Host Options

13 articles by 2 authors

Integrations

15 articles by 3 authors

Live Chat

For information and instructions on using Smith.ai Live Chat.

7 articles by 3 authors

What is Smith.ai Automated Chat Software?

The same live chat software our agents use is available to you for free! Unlimited chats, customized solutions, and affordable a la carte add-on pricing.

Updated 4 months ago by Kelsey Johnson

Connecting Smith.ai Chat to Facebook Messenger

Setup (on Smith.ai). Log into your account here: https://app.smith.ai/chat/. Go to the Channels section in the left bar:. Select the "Facebook Messenger" Channel. Follow the steps provided to connect…

Updated 2 weeks ago by Justin Maxwell

SMS Text Answering as a Service: The Basics

Smith.ai now offers text answering as a service. Our Live Chat agents work in tandem with AI bots to answer questions, screen leads, and schedule appointments for your business all day, every day. Wh…

Updated 1 month ago by Kelsey Johnson

How to Set Up and Use Playbooks for Smith.ai Chat

Live Chat is a fast and friendly way to address questions and capture new leads directly from your website. About Smith.ai's chatbot. Smith.ai Live Chat includes an AI chatbot that assists agents in…

Updated 2 months ago by jamie.hance@smith.ai

How to Train Your Smith.ai Chatbot From Your Dashboard

Login to your chat dashboard and navigate to your Knowledge Base. Click on “Q&A” to add frequently asked questions and their answers to your Knowledge Base. Click on “+New Q&A.” This menu also allows…

Updated 2 months ago by Maddy Martin