How to forward calls from Xfinity to Smith.ai

Updated 5 months ago by Crystal Field

Xfinity offers two call forwarding options. You can choose to have all calls forwarded directly to your Smith.ai receptionists, or you can set up your calls to ring to your device first and then forward with the conditional call forwarding option.

For direct forwarding:
  1. Dial *72
  2. Dial the 10-digit Smith number that you were given.
  3. Press the Call button, and wait for a confirmation tone and message.
  4. End the call.
  5. That's it! Now your calls will be directly forwarded to your Smith.ai receptionists.

For conditional call forwarding (calls ring to you first and then forward when there is no answer):
  1. Dial *71.
  2. Dial the 10-digit Smith number that you were given.
  3. Press the Call button, and wait for a confirmation tone and message.
  4. End the call.
  5. Now your unanswered calls will be forwarded to your Smith.ai receptionists.

To turn off call forwarding:
  1. Dial *73.
  2. Press the Call button and wait for a confirmation tone.
  3. End the call.

Call forwarding call only be activated on your Xfinity mobile device. Activation is not available through the computer or another phone line.

Need assistance?

If you need any assistance, please email us at support@smith.ai or call us at (650) 727-6484.


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