Number Forwarding & Porting

Can I use my current business phone number with Smith.ai?

Can I use my current business phone number with Smith.ai? Yes. But really, you get the answer that defines the cynic or the optimist: " it depends." Your current business phone is a cloud phone numbe…

Justin Maxwell
Updated 3 weeks ago by Justin Maxwell

Enabling Caller ID for Google Voice

Problem: Smith.ai needs your Caller ID, but you are currently masking it in Google Voice. (You may be using this to know which calls being forwarded to your phone are currently coming from your Googl…

Updated 6 months ago

Enabling Caller ID for Vonage

To ensure your Smith.ai receptionists have access to the caller's phone number, please enable your Caller ID in your Vonage account. Here is how: Read why we need caller ID here. Access your Vonage D…

Crystal Field
Updated 2 months ago by Crystal Field

Enabling Caller ID on Grasshopper

Problem: Smith.ai needs your Caller ID, but it's turned off by default in Grasshopper. (You may be using this to know which calls being forwarded to your phone are currently coming from Grasshopper.)…

Maddy Martin
Updated 4 years ago by Maddy Martin

Enabling Caller ID on Mighty Call

Problem: Smith.ai needs your Caller ID, but it's turned off by default in Mighty Call. (You may be using this to know which calls being forwarded to your phone are currently coming from Mighty Call.)…

Maddy Martin
Updated 4 years ago by Maddy Martin

Enabling the Caller ID in CallRail

Turn on Caller ID in your CallRail account to have your Smith.ai receptionists see the caller's number (instead of your number). Here's how: Go to the Analytics icon on the left side Menu.. Then navi…

Crystal Field
Updated 3 weeks ago by Crystal Field

How To Disable Call Screening on Grasshopper

Problem:. Smith.ai receptionists are prompted to "Press 1" to accept calls from your callers. This causes an additional delay for your callers while the call is connected to a live receptionist. When…

Maddy Martin
Updated 2 years ago by Maddy Martin

How to Forward Calls From Your Mobile Phone

Follow these steps to set up call forwarding on your Mobile line. Verizon: Go to m.vzw.com/callforwarding and sign in to your My Verizon account. Or if you’re already signed in, look for the device y…

Crystal Field
Updated 1 year ago by Crystal Field

How to Forward Calls from 8x8 to Smith.ai

Customers utilizing 8x8 should follow the steps below to enable their call forwarding. Here is how: Log in to your Account Manager. Go to your Extension numbers. Click on the Extension you wish to fo…

Crystal Field
Updated 11 months ago by Crystal Field

How to Forward Calls from Aircall

Aircall customers will need to set up call forwarding to Smith.ai for our receptionists to be able to answer your calls. Follow the directions below to ensure your calls are being forwarded correctly…

Luis Santiago
Updated 2 months ago by Luis Santiago

How to Forward Calls from Bandwidth to Smith.ai

Bandwidth customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding pro…

Justin Maxwell
Updated 3 years ago by Justin Maxwell

How to Forward Calls from Dialpad to Smith.ai

Dialpad customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding proce…

Crystal Field
Updated 11 months ago by Crystal Field

How to Forward Calls from FreedomVoice

FreedomVoice customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. How to Forward Calls from FreedomVoice. As soon as you're signed up for Smi…

Jessica Paxton
Updated 2 months ago by Jessica Paxton

How to Forward Calls from Grasshopper to Smith.ai

Grasshopper customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding p…

Maddy Martin
Updated 2 years ago by Maddy Martin

How to Forward Calls from Law Ruler to Smith.ai

Law Ruler's lead and call tracking works seamlessly with Smith.ai services. Only users with Law Ruler admin rights will have access to make the changes mentioned in this article.. Forward Calls to Sm…

Jessica Paxton
Updated 3 months ago by Jessica Paxton

How to Forward Calls from Net2Phone to Smith.ai

Net2Phone customers using Smith.ai to handle their calls will need to change the settings in their Net2Phone account to ensure calls are being forwarded to Smith.ai and that caller's numbers appear c…

Jessica Paxton
Updated 3 weeks ago by Jessica Paxton

How to Forward Calls from Phone.com to Smith.ai

Many Phone.com customers use Smith.ai to handle their calls. As soon as you're signed up for Smith.ai, you'll need to change the settings in your Phone.com account to ensure your calls are being forw…

Maddy Martin
Updated 2 years ago by Maddy Martin

How to Forward Calls from RingCentral to Smith.ai

RingCentral customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding p…

Justin Maxwell
Updated 2 years ago by Justin Maxwell

How to Forward Calls from Vonage to Smith.ai

Vonage customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding proces…

Jessica Paxton
Updated 5 months ago by Jessica Paxton

How to Forward Your Google Voice Number to Smith.ai

Smith.ai is able to easily integrate with many existing VoIP solutions. Follow the instructions below to begin forwarding your existing Google Voice number to your new Smith virtual receptionists. Fr…

Updated 2 months ago

How to Port Your Number from Ruby to Smith.ai

Transferring your number from Ruby to Smith.ai. If you’ve ported your number into Ruby, moving your number to another service like Smith.ai is easy. You may request a transfer of your phone number at…

Crystal Field
Updated 3 months ago by Crystal Field

How to disable Call Screening for Xfinity

Call Screening is a setting that plays an automated message stating you are not available, and this can cause calls to not be forwarded. In order for our receptionists to receive your calls with no i…

Crystal Field
Updated 2 years ago by Crystal Field

How to enable Caller ID for eVoice

The following steps will show you how to turn on your Caller ID for your eVoice line that is forwarding to your Smith account - Click the Settings link under the eVoice header. The Settings page appe…

Crystal Field
Updated 10 months ago by Crystal Field

How to forward calls from 3CX to Smith.ai

Log in to your web client dashboard. Go to Settings > Call forwarding , and choose how to manage incoming calls when the extension’s status changes.. Enter your Smith number into the status you want…

Crystal Field
Updated 8 months ago by Crystal Field

How to forward calls from 800.com to Smith.ai

The following instructions will walk you through how to forward your calls from your number in your 800.com account to your Smith account. Log in to your Dashboard. Go to your Numbers on the left-han…

Crystal Field
Updated 7 months ago by Crystal Field

How to forward calls from Comcast to Smith.ai

You can choose how you would like to forward your calls from your Comcast line to Smith.ai. Depending on the route you want your calls to take, you will need to follow the steps below: Call Forwardin…

Crystal Field
Updated 10 months ago by Crystal Field

How to forward calls from Cox Business to Smith.ai

The following steps will walk you through how to turn on the Call Forwarding Service for Cox business customers: Lift the handset and listen for the dial tone. Dial * 72. Listen for the dial tone. Di…

Maddy Martin
Updated 8 months ago by Maddy Martin

How to forward calls from GoToConnect to Smith.ai

The following instructions will show you how to set up your call forwarding from GoToConnect to your Smith account: Direct Call Forwarding - When you hear a dial tone, enter the internal extension or…

Crystal Field
Updated 1 year ago by Crystal Field

How to forward calls from Intermedia to Smith.ai

Intermedia customers will need to set up call forwarding to Smith.ai , in order for our receptionists to answer your calls. Follow the directions below to change the settings in your Intermedia accou…

Crystal Field
Updated 1 year ago by Crystal Field

How to forward calls from Microsoft Teams to Smith.ai

The following steps outline how to set up direct call forwarding for your Microsoft Teams calls. To start forwarding your calls, select Settings and more next to your profile picture at the top of Te…

Crystal Field
Updated 8 months ago by Crystal Field

How to forward calls from Monster VoIP to Smith.ai

The following steps outline how to set up call forwarding for your Monster VoIP line: Log in to your Portal. From the Answering Rules page, you will want to set your Ring time to 25 or more seconds,…

Crystal Field
Updated 11 months ago by Crystal Field

How to forward calls from Nextiva to Smith.ai

Nextiva customers will need to set up call forwarding to Smith.ai for our receptionists to be able to answer your calls. Follow the directions below to ensure your calls are being forwarded correctly…

Crystal Field
Updated 1 year ago by Crystal Field

How to forward calls from Spectrum to Smith.ai

There are two ways to set up call forwarding for your Spectrum number. The easiest and fastest way is using the DialCodes that we included below. If you have a Spectrum Bussines Account you can use t…

Luis Santiago
Updated 10 months ago by Luis Santiago

How to forward calls from Twilio to Smith.ai

In order to forward your calls from your Twilio number to your Smith.ai receptionists, you'll need to set up a new Twilio Studio flow. Log in to your Twilio account and navigate to the Studio Dashboa…

Crystal Field
Updated 8 months ago by Crystal Field

How to forward calls from Unitel to Smith.ai

Follow these steps to configure your phone system to forward your UniTel Voice line directly to your Smith number: Log into your phone system and navigate to “Settings” then “Your Numbers”. You shoul…

Crystal Field
Updated 10 months ago by Crystal Field

How to forward calls from Verizon Business to Smith.ai

Follow the steps outlined below to forward calls from your Verizon phone to your Smith.ai receptionists: Direct Call Forwarding. Open the Phone app on your smartphone (or use the dial pad on your bas…

Crystal Field
Updated 1 year ago by Crystal Field

How to forward calls from Windstream to Smith.ai

The following steps are how to forward your Windstream number directly to your Smith.ai receptionists: On your phone Press 72#. Then dial in your Smith number. Stay on the line, and if the call is an…

Crystal Field
Updated 2 years ago by Crystal Field

How to forward calls from Xfinity to Smith.ai

Xfinity offers two call forwarding options. You can choose to have all calls forwarded directly to your Smith.ai receptionists, or you can set up your calls to ring to your device first and then forw…

Crystal Field
Updated 11 months ago by Crystal Field

How to forward calls from eVoice to Smith.ai

There are two types of call forwarding available in eVoice , there is basic and advanced. Here is how to set up Basic forwarding : Under the call routing menu, select Basic, then click Edit beside th…

Crystal Field
Updated 1 year ago by Crystal Field

How to forward your calls from CallRail to Smith.ai

Here is how to forward your CallRail tracking number(s) to Smith.ai. From your CallRail Dashboard, go to the Tracking tab on the top of the page. Click the pencil icon on the far right of your Number…

Crystal Field
Updated 3 months ago by Crystal Field

How to forward your calls from Line2 to Smith

If you are a Line2 customer using Smith.ai to handle your calls, you'll need to change the settings in your account to ensure your calls are being forwarded to Smith.ai. The following is how to updat…

Crystal Field
Updated 2 years ago by Crystal Field

How to forward your calls from Voip.ms to Smith.ai

The following steps will show you how to forward your calls from Voip.ms to your Smith.ai receptionists. You will need to make sure that the Call Forwarding feature is available for your package, and…

Crystal Field
Updated 11 months ago by Crystal Field

How to forward your calls from Zoom to Smith.ai

Zoom customers will need to set up call forwarding to Smith.ai for our receptionists to be able to answer your calls. Follow the directions below to ensure your calls are being forwarded correctly: S…

Luis Santiago
Updated 5 months ago by Luis Santiago

How to turn off Call Screening in Vonage

Vonage Call Screening is a setting that plays the recorded name of the caller before connecting the call. Having this setting enabled can cause an unwanted delay in your calls being answered by our t…

Jessica Paxton
Updated 5 months ago by Jessica Paxton

How to turn off the "On Play Announcement" in RingCentral

If you have your call forwarding set up through the extensions on your Ring Central account, you will need to manually disable the 'on play announcement' that requires our receptionists to press 1 to…

Crystal Field
Updated 1 month ago by Crystal Field

How to turn off the Verification Prompt in Dialpad

Dialpad users will want to disable the automated message setting that asks your Smith.ai receptionists to press 1 to accept the call. This can cause delays when answering your calls, and the followin…

Crystal Field
Updated 2 years ago by Crystal Field

How to turn on Caller ID in Dialpad

To ensure your Smith.ai receptionists have access to the caller's phone number, please enable your Caller ID in your Dialpad account. Here is how: On the left-hand menu, go to your settings.. Scroll…

Crystal Field
Updated 1 year ago by Crystal Field

How to turn on Caller ID in Ring Central

Turn on Caller ID in your Ring Central account to have your Smith.ai receptionists see the caller's number (instead of your number). Here is how: From your Admin Portal, go to Users. Under Users List…

Crystal Field
Updated 2 years ago by Crystal Field

Porting Your Number to Smith.ai

Nearly all popular carriers and services allow porting. That means AT&T Wireless, Verizon, T-Mobile, Sprint, Boost, MetroPCS, and so on. Smith.ai does not charge a fee to port your number (in or out)…

Justin Maxwell
Updated 2 years ago by Justin Maxwell

Why We Need Caller ID

Forwarding numbers that don't provide Smith.ai with Caller ID are charged for "spam & unsolicited sales" calls. If you'd like to keep your monthly bill lower, you must enable Caller ID in your routin…

Updated 4 years ago

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