Number Forwarding & Porting

40 articles

How to forward calls from GoToConnect to Smith.ai

The following instructions will show you how to set up your call forwarding from GoToConnect to your Smith account: Direct Call Forwarding - When you hear a dial tone, enter the internal extension or…

Updated 2 weeks ago by Crystal Field

How to forward calls from Intermedia to Smith.ai

Intermedia customers will need to set up call forwarding to Smith.ai , in order for our receptionists to answer your calls. Follow the directions below to change the settings in your Intermedia accou…

Updated 2 weeks ago by Crystal Field

How to forward calls from Nextiva to Smith.ai

Nextiva customers will need to set up call forwarding to Smith.ai for our receptionists to be able to answer your calls. Follow the directions below to ensure your calls are being forwarded correctly…

Updated 2 weeks ago by Crystal Field

How to forward calls from Xfinity to Smith.ai

Xfinity offers two call forwarding options. You can opt to have all calls forwarded directly to your Smith.ai team, or you can set up conditional call forwarding. For direct forwarding. Dial *72 if y…

Updated 2 weeks ago by Crystal Field

How to forward calls from Verizon Business to Smith.ai

Follow the steps outlined below to forward calls from your Verizon phone to your Smith.ai receptionists: Direct Call Forwarding. Open the Phone app on your smartphone (or use the dial pad on your bas…

Updated 2 weeks ago by Crystal Field

How to forward your calls from Zoom to Smith.ai

Zoom customers will need to set up call forwarding to Smith.ai for our receptionists to be able to answer your calls. Follow the directions below to ensure your calls are being forwarded correctly: S…

Updated 2 weeks ago by Crystal Field

How to forward calls from eVoice to Smith.ai

There are two types of call forwarding available in eVoice , there is basic and advanced. Here is how to set up Basic forwarding : Under the call routing menu, select Basic, then click Edit beside th…

Updated 2 weeks ago by Crystal Field

How to Forward Calls From Your Mobile Phone (Conditional Call Forwarding)

Follow these easy steps to set up conditional call forwarding on your phone. AT&T Wireless: iPhone6/6+ only. You must do each step to activate all available forwarding options. Forward no answer afte…

Updated 1 month ago

How to Forward Calls from Dialpad to Smith.ai

Dialpad customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding proce…

Updated 2 months ago by Maddy Martin

How to forward your calls from Ooma to Smith.ai

There are two methods you can use to forward your calls from Ooma to your Smith.ai receptionists: Call forwarding from your phone. Dial *72. Wait for the prompt and then dial your Smith number follow…

Updated 2 months ago by Crystal Field

How to Forward Calls from Phone.com to Smith.ai

Many Phone.com customers use Smith.ai to handle their calls. As soon as you're signed up for Smith.ai, you'll need to change the settings in your Phone.com account to ensure your calls are being forw…

Updated 4 months ago by Maddy Martin

How to Forward Calls from Grasshopper to Smith.ai

Grasshopper customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding p…

Updated 5 months ago by Maddy Martin

How to Forward Calls from RingCentral to Smith.ai

RingCentral customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding p…

Updated 5 months ago by Justin Maxwell

How to turn off the "On Play Announcement" in RingCentral

If you have extensions set up on your Ring Central account, you will need to manually disable to on play announcement for each extension. Follow the steps below to ensure this is completed: You will…

Updated 8 months ago by Crystal Field

How to forward calls from Comcast to Smith.ai

You can choose how you would like to forward your calls from your Comcast line to Smith.ai. Depending on the route you want your calls to take, you will need to follow the steps below: Call Forwardin…

Updated 8 months ago by Crystal Field

How to forward calls from Windstream to Smith.ai

The following steps are how to forward your Windstream number directly to your Smith.ai receptionists: On your phone Press 72#. Then dial in your Smith number. Stay on the line, and if the call is an…

Updated 8 months ago by Crystal Field

How to forward your calls from Comcast Business to Smith.ai

The following steps are how to forward your Comcast Business number to your Smith.ai receptionists: Log into your account, and navigate to Manage Phone Service. Under your Dashboard, go to Call Forwa…

Updated 9 months ago by Crystal Field

How to forward your calls from Spectrum Business to Smith.ai

The following steps will show you how to forward your calls from your Spectrum Business dashboard: Go to your Voice and Services tab on the top of your dashboard. Under Voice Access click on Manage F…

Updated 10 months ago by Crystal Field

How to forward calls from Spectrum to Smith.ai

Follow these steps to set up your call forwarding from your Spectrum number, to Smith.ai. You have several options: Call Forwarding Always This sets all calls to be forwarded directly to your Smith.a…

Updated 11 months ago by Crystal Field

How to disable Call Screening for Xfinity

Call Screening is a setting that plays an automated message stating you are not available, and this can cause calls to not be forwarded. In order for our receptionists to receive your calls with no i…

Updated 11 months ago by Crystal Field

How to turn off the Verification Prompt in Dialpad

Dialpad users will want to disable the automated message setting that asks your Smith.ai receptionists to press 1 to accept the call. This can cause delays when answering your calls, and the followin…

Updated 11 months ago by Crystal Field

How to Forward Calls from 8x8 to Smith.ai

Customers utilizing 8x8 should follow the steps below to enable their call forwarding. Here is how: Log in to your Account Manager. Go to your Extension numbers. Click on the Extension you wish to fo…

Updated 11 months ago by Crystal Field

How to turn on Caller ID in Ring Central

Turn on Caller ID in your Ring Central account to have your Smith.ai receptionists see the caller's number (instead of your number). Here is how: From your Admin Portal, go to Users. Under Users List…

Updated 11 months ago by Crystal Field

Enabling Caller ID for Vonage

To ensure your Smith.ai receptionists have access to the caller's phone number, please enable your Caller ID in your Vonage account. Here is how: Access your Vonage Dashboard and click on the Admin p…

Updated 1 year ago by Crystal Field

Enabling Caller ID for Google Voice

Problem: Smith.ai needs your Caller ID, but you are currently masking it in Google Voice. (You may be using this to know which calls being forwarded to your phone are currently coming from your Googl…

Updated 1 year ago

Enabling the Caller ID in CallRail

Turn on Caller ID in your CallRail account to have your Smith.ai receptionists see the caller's number (instead of your number). Here is how: Go to the Analytics icon on the left side Menu. Then navi…

Updated 1 year ago by Crystal Field

How to turn off Call Screening in Vonage

Vonage Call Screening is a setting that plays the recorded name of the caller before connecting the call. Having this setting enabled can cause an unwanted delay in your calls being answered by our t…

Updated 1 year ago by Crystal Field

How to Forward Calls from Vonage to Smith.ai

Vonage customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding proces…

Updated 1 year ago by Maddy Martin

How to forward your calls from CallRail to Smith.ai

Here is how to forward your CallRail tracking number(s) to Smith.ai. From your CallRail Dashboard, go to the Tracking tab on the top of the page. Click the pencil icon on the far right of your Number…

Updated 1 year ago by Crystal Field

How to forward your calls from Line2 to Smith

If you are a Line2 customer using Smith.ai to handle your calls, you'll need to change the settings in your account to ensure your calls are being forwarded to Smith.ai. The following is how to updat…

Updated 1 year ago by Crystal Field

How to Forward Your Google Voice Number to Smith.ai

Smith.ai is able to easily integrate with many existing VoIP solutions. Follow the instructions below to begin forwarding your existing Google Voice number to your new Smith virtual receptionists. Fr…

Updated 1 year ago

Porting Your Number to Smith.ai

Nearly all popular carriers and services allow porting. That means AT&T Wireless, Verizon, T-Mobile, Sprint, Boost, MetroPCS, and so on. Smith.ai does not charge a fee to port your number (in or out)…

Updated 1 year ago by Justin Maxwell

How To Disable Call Screening on Grasshopper

Problem:. Smith.ai receptionists are prompted to "Press 1" to accept calls from your callers. This causes an additional delay for your callers while the call is connected to a live receptionist. When…

Updated 1 year ago by Maddy Martin

Can I use my current business phone number with Smith.ai?

Can I use my current business phone number with Smith.ai? Yes. But really, you get the answer that defines the cynic or the optimist: " it depends." Your current business phone is a cloud phone numbe…

Updated 1 year ago by Justin Maxwell

How to Forward Calls from Net2Phone to Smith.ai

Net2Phone customers using Smith.ai to handle their calls will need to change the settings in their Net2Phone account to ensure calls are being forwarded to Smith.ai and that caller's numbers appear c…

Updated 2 years ago by Maddy Martin

How to Forward Calls from FreedomVoice

FreedomVoice customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. How to Forward Calls from FreedomVoice. As soon as you're signed up for Smi…

Updated 2 years ago by Christene Scroggins

How to Forward Calls from Bandwidth to Smith.ai

Bandwidth customers will need to set up call forwarding to Smith.ai in order for our receptionists to answer your calls. As soon as you're signed up for Smith.ai and have completed the onboarding pro…

Updated 2 years ago by Justin Maxwell

Why We Need Caller ID

Forwarding numbers that don't provide Smith.ai with Caller ID are charged for "spam & unsolicited sales" calls. If you'd like to keep your monthly bill lower, you must enable Caller ID in your routin…

Updated 2 years ago

Enabling Caller ID on Grasshopper

Problem: Smith.ai needs your Caller ID, but it's turned off by default in Grasshopper. (You may be using this to know which calls being forwarded to your phone are currently coming from Grasshopper.)…

Updated 2 years ago by Maddy Martin

Enabling Caller ID on Mighty Call

Problem: Smith.ai needs your Caller ID, but it's turned off by default in Mighty Call. (You may be using this to know which calls being forwarded to your phone are currently coming from Mighty Call.)…

Updated 3 years ago by Maddy Martin

Powered by HelpDocs (opens in a new tab)