How to Forward Calls from to

Maddy Martin Updated by Maddy Martin

Many customers use to handle their calls. As soon as you're signed up for, you'll need to change the settings in your account to ensure your calls are being forwarded to and that caller's numbers appear correctly to our receptionists. Here's how to update your account to properly forward your calls.

How to forward calls from to

  1. Log in to your account and go to Configure, and Manage Users & Extensions.
  2. Select Edit for the extension you want to forward.
  3. Under Settings on the left menu, go to Call Handling. Set up the call routing as a "Forward Call" step, and enter your number.
  4. Click on the "Advanced Options" icon (see screenshot below).
  5. Set Caller ID to show me as "Caller's ID" so that we can identify the caller's number.
  6. Set Screening to "Off."
  7. Click "Save Rule Settings."

Questions? Contact us!

If you're already a client and need help, please email us at or call us at (650) 727-6484 for assistance.

If you're not yet a client, please schedule a free consultation to get started with our virtual receptionist services or email us at We'll help you select the best plan to match your business’s growth goals and budget.

How did we do?

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