How to forward your calls from Zoom to Smith.ai

Luis Santiago Updated by Luis Santiago

Zoom customers will need to set up call forwarding to Smith.ai for our receptionists to be able to answer your calls. Follow the directions below to ensure your calls are being forwarded correctly:
  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone then Settings.
  1. Scroll down to the Call Handling section and click Edit
  1. In the window that opens click Add Personal Phone Number.
  1. Now type in your Smith number
  1. Make sure you uncheck the box that says "Require to press 1 before connecting call". Now order and turn off/on the numbers you would like your calls to reach.
  • For Unconditional Call Forwarding, toggle all other devices/numbers off and only leave toggled on the Smith number you just added. This will make all your calls forward directly to your Smith number.
  • For Conditional Call Forwarding, toggle on and place whichever number/device you would like your calls to ring first, then have the Smith number toggled on after it.
    • Set the "Call Handling Ring Mode" to Sequential and adjust the "Ringing Duration", 20 to 30 seconds is recommended.
  1. That's it! Your calls will now be forwarded to your Smith receptionists.

Need assistance?

If you need any assistance, please email us at support@smith.ai or call us at (650) 727-6484.

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