Opting out of non-relevant transcript emails

Crystal Field Updated by Crystal Field

We understand you have a finite amount of time to check emails each day. As Smith is already screening for relevant versus non-relevant chats, it would be nice to be able to opt-out of non-relevant chat transcripts as a time saving measure, and here is how:

  1. Log into your Chat Dashboard, and go to your Settings. Under Notifications, click on Update Notification Settings.
  2. Toggle on Don't snd transcripts for chats marked "Not relevant", then click Save
  1. That's it! You will now only receive emails with transcripts marked as relevant.

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