Admin Support

Availability and Work Schedule

Set your availability and work schedule in your dashboard. In your dashboard , you can set your time zone, set your standard work hours and days of the week, and tell us which holidays you're availab…

Crystal Field
Updated 4 months ago by Crystal Field

How to Text Smith.ai Support

What do you do if you need to email Smith.ai at support@smith.ai , but your cell phone can't or won't access data or LTE? Fortunately, cell phones allow users some unexpected resources in the palms o…

Luis Santiago
Updated 10 months ago by Luis Santiago

Requesting an Outbound call in your Dashboard

You can now submit requests directly to your Smith.ai receptionists to place outbound calls from your account. The following steps outline how to do so from your Dashboard. Log in to your Smith.ai Da…

Crystal Field
Updated 4 months ago by Crystal Field

Requesting updates to instructions via the Dashboard

You can now submit a form for updates to your account instructions via the Smith Dashboard, so your request is categorized properly and responded to in a timely manner. Log into your Dashboard. Go to…

Crystal Field
Updated 5 months ago by Crystal Field

Using and Accessing the Smith.ai Call Dashboard

Where is the dashboard and how do I access it? Please head on over to https://app.smith.ai/vr/ If you have a chat account, please log in using that account. If you do not have a chat account, please…

Crystal Field
Updated 1 week ago by Crystal Field

Why don't you have an online portal?

Do we have an online portal? We do now! And it's rich with business intelligence! Go check it out here: Using and Accessing the Smith.ai Call Dashboard

Crystal Field
Updated 10 months ago by Crystal Field

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