Admin Support

7 articles

Using and Accessing the Smith.ai Call Dashboard

Where is the dashboard and how do I access it? Please head on over to https://app.smith.ai/vr/ If you have a chat account, please log in using that account. If you do not have a chat account, please…

Updated 2 weeks ago by Crystal Field

Availability and Work Schedule

Set your availability and work schedule in your dashboard. In your dashboard , you can set your time zone, set your standard work hours and days of the week, and tell us which holidays you're availab…

Updated 1 month ago by Crystal Field

Requesting an Outbound call in your Dashboard

You can now submit requests directly to your Smith.ai receptionists to place outbound calls from your account. The following steps outline how to do so from your Dashboard. Log in to your Smith.ai Da…

Updated 1 month ago by Crystal Field

How to Port Your Number from Ruby to Smith.ai

Porting your number from Ruby to Smith.ai. If you’ve ported your number to Ruby, moving to another service like Smith.ai is easy. You may request a port and transfer your phone service to a different…

Updated 1 month ago by Crystal Field

Requesting updates to instructions via the Dashboard

You can now submit a form for updates to your account instructions via the Smith Dashboard, so your request is categorized properly and responded to in a timely manner. Log into your Dashboard. Go to…

Updated 2 months ago by Crystal Field

Why don't you have an online portal?

Do we have an online portal? We do now! And it's rich with business intelligence! Go check it out here: Using and Accessing the Smith.ai Call Dashboard

Updated 7 months ago by Crystal Field

How to Text Smith.ai Support

What do you do if you need to email Smith.ai at support@smith.ai , but your cell phone can't or won't access data or LTE? Fortunately, cell phones allow users some unexpected resources in the palms o…

Updated 7 months ago by Luis Santiago

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