Can Smith.ai work with SIP?

Jessica Paxton Updated by Jessica Paxton

Short Answer

Yes, probably.

Long Answer

SIP is a type of VoIP (Voice over IP) protocol that some modern phone systems use. If your phone system supports forwarding, we can work with you. Some phone systems have more functionality than others, so how the forwarding can be set up will depend solely on the limitations or functionality of your phone system.

Here are some key questions you'll want to check with your phone system provider.

If you want to forward 24/7, you need to ask these questions:

  • Can I forward unconditionally to an external number?
  • When forwarding in this way, can I pass through the original caller ID?

If you only want to forward during certain business hours, you should ask these questions:

  • Can I set up time of day forwarding to an external number?
  • Can I set a button on my desktop phone to forward to an external number ad hoc?
  • When forwarding in this way, can I pass through the original caller ID?

If you want Smith.ai agents to be the backup when your in-house receptionists is busy, you should ask these questions:

  • Can I forward my calls to an external number after a certain number of rings or hold time in the queue?
  • When forwarding in this way, can I pass through the original caller ID?

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