Call Summaries

7 articles

​Guidelines to writing instructions for your virtual receptionists

Best practices and guidelines for intake questions.

Updated 1 year ago by Justin Maxwell

Using Intake Forms with Your Smith.ai Service

Please note: Intake is not currently available with Essential plans. If you are seeking to have our agents fill out intake forms for your office, we have great news! Our team can certainly do this fo…

Updated 1 month ago by Christene Scroggins

Why are my SMS call summaries incomplete?

Problem. Your call summaries appear cut off, incomplete, or out of order. Explanation. Each carrier (e.g., Verizon, AT&T) has its own way of handling SMS messages. Our system does not attempt to limi…

Updated 4 months ago

How Do I Disable My Daily Call Summary Emails?

There is not a way to disable these emails. If you'd prefer not to receive them, you'll need to set up a filter in your email provider to automatically delete them. Here are the instructions for Outl…

Updated 9 months ago by Heather Perry

Understanding Your Daily Call Summary

Everyday at 6:30pm PST, we will email you a "Daily Call Summary." Contained in this email is every call we received for your business, including all sales, spam, & wrong number calls, for your refere…

Updated 11 months ago by Coralyn Stahura

Smith.ai Call Summary and Email Destination Options

Daily summaries. At the end of each business day, Smith.ai will send you a summary of all your calls via email. Smith.ai's daily summaries can go to a single address only. Typically, this is the acco…

Updated 1 year ago by Justin Maxwell

How long does it take to receive my call summaries?

When we complete a call, we try to get the call summaries out to you as soon as possible — within just a few minutes from the end of the call. The time this takes depends on the quantity of informati…

Updated 1 year ago by Justin Maxwell

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