Call Routing & Transfers

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4 articles

How to Receive Call Transfer Requests via Text Message (SMS)

We're excited to announce that you can now manage call transfer requests via text message (SMS)! Here's how it works, which is very similar to our Slack notifications feature. Please note: SMS Call T…

Updated 1 month ago by Luis Santiago

How to Update Your Availability via SMS (Text Message)

When considering call answering services, having a friendly, live Smith.ai receptionist to greet your customers and connect them with you is hard to beat. At Smith.ai, we want to optimize your workfl…

Updated 1 month ago by Crystal Field

Have All Your Calls Answered by Spanish-Speaking Bilingual Receptionists

Sign up to have a Dedicated Spanish Line added to your Smith.ai virtual receptionists account. Every call that comes in on this line will be automatically answered by a bilingual receptionist fluent…

Updated 1 month ago by Crystal Field

How to Enable "Redirect" with SMS Commands

Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists. Below, we review how redirectin…

Updated 1 month ago by Crystal Field

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