Call Routing & Transfers

Have All Your Calls Answered by Spanish-Speaking Bilingual Receptionists

Sign up to have a Dedicated Spanish Line added to your virtual receptionists account. Every call that comes in on this line will be automatically answered in Spanish by a bilingual reception…

Crystal Field
Updated 2 months ago by Crystal Field

How to Enable "Redirect" with SMS Commands

Want to adjust the number of calls we handle at any given time? It's as easy as changing your phone routing settings with a quick "redirect" text to our receptionists. Below, we review how redirectin…

Crystal Field
Updated 1 year ago by Crystal Field

How to Receive Call Transfer Requests via Text Message (SMS)

You can manage call transfer requests via text message (SMS)! Here's how it works (Spoiler: It's similar to our Slack notifications feature ) How SMS call transfer notifications work . As so…

Luis Santiago
Updated 3 weeks ago by Luis Santiago

How to Update Your Status via SMS (Text Message)

When considering call answering services, having a friendly, live receptionist to greet your customers and connect them with you is hard to beat. At, we want to optimize your workfl…

Crystal Field
Updated 6 months ago by Crystal Field